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4.2 FixMe.IT Version Update: Responsive User Interface And More

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At Techinline we’re passionate about constantly improving our software in an effort to help you deliver the highest level of service to your customers, and today we’re excited to announce the rollout of a new FixMe.IT version 4.2!

The latest update of our remote desktop tool features a brand new responsive user interface of the Expert application, several useful additions to the unattended client tab, along with some other goodies and bug fixes. Now let’s get a closer look at what’s new.  [Read more…] about 4.2 FixMe.IT Version Update: Responsive User Interface And More

Techinline’s Licensing At a Glance: Per-Session Vs. Subscription

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In a previous post we provided you with a brief overview of the key benefits that a Techinline subscription brings to our users. However, a subscription is not the only option available and if you know or expect that your usage volume needs are quite limited, then a Per-Session license might be a more flexible and affordable solution. Let’s consider some of the characteristics of this license type.  [Read more…] about Techinline’s Licensing At a Glance: Per-Session Vs. Subscription

Techinline Subscription Policy At a Glance

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Lately we have been receiving queries from our existing and potential clients asking to explain in detail how Techinline licensing actually works. In this light, we’d like to provide you with an at-a-glance summary of our subscription policy and outline some of the key benefits it brings to our users.  [Read more…] about Techinline Subscription Policy At a Glance

Techinline and Webroot Anti-Virus

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We received several reports from Techinline Experts about the following problem that they experience when attempting to establish a connection with a remote Client:

Upon entering the Client ID and pressing the Connect button, there is absolutely no response and the connection does not start.

After investigating this issue further, we found that it is caused by Webroot Anti-Virus blocking the proper functioning of the Techinline Expert Application. This effects only the connection operation on the Expert’s end. At the same time, there are no reports of this problem on the client’s end, which suggests that it is limited to only the Expert Application.

We’ve already contacted Webroot and are waiting for them to whitelist the Techinline application. Hopefully the approval process will be completed soon.

As a temporary work-around, we recommend either temporarily disabling Webroot while working with Techinline or adding the Techinline Expert application to your Webroot Exclusion List.

We apologize for any temporary inconvenience caused, and thank you for your understanding and patience. Please contact our support team for any additional information or assistance.

Register now for a fully featured 15-day free trial of Techinline

Major Techinline 4.0 Version Update: Highly Anticipated Multi-Session Feature is now Available!

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The Techinline team is thrilled to announce the release of a new major Techinline version 4.0! The centerpiece of this release is the highly anticipated multi-session feature, but there are a number of other key enhancements as well!  [Read more…] about Major Techinline 4.0 Version Update: Highly Anticipated Multi-Session Feature is now Available!