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Most Important Remote Desktop Features: The Complete List

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So, you’re searching for a remote support tool and you want it to be cost-effective and packed with lots of handy features.

Let’s be clear: in fact, you don’t have to pay thousands of dollars to get the Swiss Army knife of all tools, as there’s a limited number of vital remote desktop features that your app of choice should include to deliver real value to your business and customers.

Here’s a checklist of 14 most important features to look for in a remote desktop application.  [Read more…] about Most Important Remote Desktop Features: The Complete List

Red Flags You Shouldn’t Ignore When Choosing Remote Support Software

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How many times did you end up looking for a remote support software alternative? There might be a ton of reasons for each particular case. However, two things are always true: big market players change their game almost every year, and small vendors often lack credibility, or features, or both.

Here are three red flags that you shouldn’t ignore when choosing remote support software for your business. [Read more…] about Red Flags You Shouldn’t Ignore When Choosing Remote Support Software

Compare Remote Support Software: FixMe.IT vs. Other Tools

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With so many remote support tools available on the market today, it’s easy to get overwhelmed when doing your research. Looking for a reliable and cost-effective solution for your business? We’ve got you covered. Here’s a detailed comparison chart of the five best remote support software of 2018: [Read more…] about Compare Remote Support Software: FixMe.IT vs. Other Tools

Fighting “Tech Support” Scams With Help From IT Pros

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Despite the joint efforts of the IT community and law enforcement, the numbers say Windows tech support scams are still on the rise. According to Forbes, last year Microsoft received 153000 reports from Windows users in 183 countries, a 24% increase compared to 2016. On the other hand, only 15% confirmed losing money as a result of scam, which proves that all of the efforts haven’t been in vain. [Read more…] about Fighting “Tech Support” Scams With Help From IT Pros

6 Things to Consider When Choosing a Remote Support Tool

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Whether you’re a small IT business owner or part of a large company’s tech support team, choosing the right tool for your remote support needs can turn into a confusing experience. There’s this and that, reviewing licensing policies brings no answers at all, while everybody claims their tool to be reasonably priced and secure.

In this article we’re going to help you get off the wrong track, learn how to do a proper research and in the end choose a remote desktop solution that’s right for your business.  [Read more…] about 6 Things to Consider When Choosing a Remote Support Tool

FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra

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We’re excited to share that FixMe.IT has been rated #1 among fifty other remote support solutions on Gartner’s Capterra. This score is based on overall customer satisfaction with the application’s ease of use, features and functionality, customer support, and its value for money. [Read more…] about FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra