Despite the joint efforts of the IT community and law enforcement, the numbers say Windows tech support scams are still on the rise. According to Forbes, last year Microsoft received 153000 reports from Windows users in 183 countries, a 24% increase compared to 2016. On the other hand, only 15% confirmed losing money as a result of scam, which proves that all of the efforts haven’t been in vain. [Read more…] about Fighting “Tech Support” Scams With Help From IT Pros
Remote Desktop Industry
6 Things to Consider When Choosing a Remote Support Tool
Whether you’re a small IT business owner or part of a large company’s tech support team, choosing the right tool for your remote support needs can turn into a confusing experience. There’s this and that, reviewing licensing policies brings no answers at all, while everybody claims their tool to be reasonably priced and secure.
In this article we’re going to help you get off the wrong track, learn how to do a proper research and in the end choose a remote desktop solution that’s right for your business. [Read more…] about 6 Things to Consider When Choosing a Remote Support Tool
FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra
We’re excited to share that FixMe.IT has been rated #1 among fifty other remote support solutions on Gartner’s Capterra. This score is based on overall customer satisfaction with the application’s ease of use, features and functionality, customer support, and its value for money. [Read more…] about FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra
Lifetime License vs. Subscription: Which One Is Better?
We often receive feedback from prospects wondering why FixMe.IT has no perpetual license plan. Let’s be clear on this: perpetual or so-called “lifetime” license is a good marketing hook that attracts lots of new customers, but in the end leaves you paying more than you should. Subscription, in turn, is a more flexible and honest licensing model, which allows you to be in full control of your company’s budget. [Read more…] about Lifetime License vs. Subscription: Which One Is Better?
Chrome Remote Desktop Review: The Pros & Cons
Chrome Remote Desktop is one of the most popular remote access applications available for free. It’s quick to set up, it’s easy to use and provides a stable connection between remote computers.
Chrome Remote Desktop is more than enough if all you need is connecting to your own devices now and then, or helping a family member or a friend with a quick computer fix.
But what if you’re starting out an IT support business of your own and need to assist a larger number of clients outside your network? Will Chrome Remote Desktop suffice? [Read more…] about Chrome Remote Desktop Review: The Pros & Cons
3 Main Reasons Why FixMe.IT Isn’t Free
We’re often asked by prospects if there’s a version of the FixMe.IT remote support application that’s free for personal or limited business use. The answer is always the same: there isn’t and there will never be. And here’s why we’ve never had plans to make a free version of our product. [Read more…] about 3 Main Reasons Why FixMe.IT Isn’t Free