FixMe.IT provides you with an easy way to create detailed session reports to keep track of your own work in the application. But what if you need to generate a report that would include other technicians’ session data? [Read more…] about How to Generate Session Reports for Other Users on Your FixMe.IT Account
3 Tech Tools for Your Remote Employees
Remote work has become the new normal for many companies. Coronavirus has forced many offices to close, sending their employees home to work. While time has passed since businesses have had to close their office doors, many employees are still struggling to manage and make the most of their remote work experience.
If you’re looking for ways to improve the work experience of any of your remote employees, whether they are full-time remote, or only temporarily remote due to the pandemic, implementing a few new tools can help. Read on to learn about a few simple tools you can implement to help improve your remote workforce.
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FixMe.IT Named Category Leader, Featured in Top-5 Remote Support Software by Gartner’s GetApp
We’re thrilled to announce that FixMe.IT has become one of the Category Leaders in the Remote Support Software category on Gartner’s GetApp, the world’s leading business software discovery platform. On top of that, FixMe.IT has also been featured in the list of top-5 remote support products based on the overall user rating. [Read more…] about FixMe.IT Named Category Leader, Featured in Top-5 Remote Support Software by Gartner’s GetApp
6 Things to Consider When Choosing a Remote Support Tool
Whether you’re a small IT business owner or part of a large company’s tech support team, choosing the right tool for your remote support needs can turn into a confusing experience. There’s this and that, reviewing licensing policies brings no answers at all, while everybody claims their tool to be reasonably priced and secure.
In this article we’re going to help you get off the wrong track, learn how to do a proper research and in the end choose a remote support solution that’s right for your business. [Read more…] about 6 Things to Consider When Choosing a Remote Support Tool
VPN vs Remote Desktop: What’s the Difference?
“Do I need a VPN for remote desktop?” “Is VPN safer than RDP?” “Which one is faster?” These are some of the questions users keep asking on Google and various IT forums. Either of these two might serve as the right solution for your needs. However, the most important thing you should know about VPN and RDP is that they are, essentially, two different technologies.
In this article, we’d like to address some of the questions and misconceptions novice users might have about VPN and RDP, and help you make the right choice. [Read more…] about VPN vs Remote Desktop: What’s the Difference?
Chrome Remote Desktop Review: The Pros & Cons
Chrome Remote Desktop is one of the most popular remote access applications available for free. It’s quick to set up, it’s easy to use and provides a stable connection between remote computers.
Chrome Remote Desktop is more than enough if all you need is connecting to your own devices now and then, or helping a family member or a friend with a quick computer fix.
But what if you’re starting out an IT support business of your own and need to assist a larger number of remote users outside your network? Will Chrome Remote Desktop suffice? [Read more…] about Chrome Remote Desktop Review: The Pros & Cons