Retaining control of the remote computer is crucial when providing technical support. To ensure that there’s no conflict when both parties start using the remote mouse, SetMe offers a unique built-in mechanism that prevents unwanted user interference. [Read more…] about Seamlessly Control the Remote Mouse with Zero User Interference
Introducing New Options for Flexible Seat Management
Today, we have introduced an important update which will allow you to conveniently and cost-effectively manage the purchased seats within a multi-user environment. Here’s a detailed overview of what’s changed and how you can benefit from these changes. [Read more…] about Introducing New Options for Flexible Seat Management
Streamline Your Connections with SetMe’s Installable Client App
Did you know that the most straightforward and convenient way to support your clients is by using SetMe’s installable app? You can easily download and install it on a remote Windows or Mac computer, which will save you time and effort when supporting regular customers or connecting to non-tech savvy users. [Read more…] about Streamline Your Connections with SetMe’s Installable Client App
New SetMe Feature: Disable Remote Input
As we continue to design and build exciting new features, we’re also taking the time to pull back the curtain on some of the most important enhancements that will help significantly improve your remote support experience. Another recent addition is the ability to lock the remote mouse and keyboard for the duration of your connection. [Read more…] about New SetMe Feature: Disable Remote Input
New Feature: Red Frame around the Remote Screen
Another handy new feature is a red frame that will appear around the remote user’s screen as soon as you’re connected to their computer. Read on to learn more about this feature and how it can benefit the remote user. [Read more…] about New Feature: Red Frame around the Remote Screen
Coming Soon: Blank the Remote Screen during Remote Control
In a new series of posts we’d like to introduce you to some of the exciting features we’re currently working on. The upcoming screen blanking capability is a prime example of how small things can help protect your data and transform your entire remote support experience. Read on to learn more about this new feature and how you can benefit from using it in the near future. [Read more…] about Coming Soon: Blank the Remote Screen during Remote Control