Let’s say you’re connected to a server machine as well as a remote user’s desktop, and you need to retrieve a file from the server and send it over to the remote user. Most remote support tools put certain restrictions on the number of concurrent sessions you can run using a single seat, which means you’d be forced to transfer this file onto your own desktop and then send it to the remote user. [Read more…] about Drag & Drop Files Between Multiple Remote Desktops with FixMe.IT
Most Important Remote Desktop Features: The Complete List
So, you’re searching for a remote support tool and you want it to be cost-effective and packed with lots of handy features.
Let’s be clear: in fact, you don’t have to pay thousands of dollars to get the Swiss Army knife of all tools, as there’s a limited number of vital remote desktop features that your app of choice should include to deliver real value to your business and customers.
Here’s a checklist of 14 most important features to look for in a remote desktop application. [Read more…] about Most Important Remote Desktop Features: The Complete List
How to Change Windows Password Using Command Line or PowerShell
Windows makes it simple for any user to change their password from the standard settings menu. But what if they forget it, or even get stuck on the login screen with their local administrator account disabled? [Read more…] about How to Change Windows Password Using Command Line or PowerShell
Why Active Listening Will Matter More to Customer Experience in 2019
Are you listening to your customers? I mean, not just passively accepting the problem they’re having and thinking about the ways to fix it, but truly listening to what they’re saying. If not, you definitely should. [Read more…] about Why Active Listening Will Matter More to Customer Experience in 2019
Security Features to Look for in Remote Support Software
Security is by all means one of the most important factors to consider when looking for remote support software. With a truly secure remote support solution you will rest assured that both yours and the remote user’s data is fully protected from loss or unauthorized access. [Read more…] about Security Features to Look for in Remote Support Software
How to Disable Quick Access in Windows 10 File Explorer
Windows 10 is packed with handy features. Few of them, however, may be considered unnecessary or annoying by some users. For instance, you may want to disable the Quick Access feature in order to give File Explorer a much cleaner look. [Read more…] about How to Disable Quick Access in Windows 10 File Explorer