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Remote Desktop Industry

Cloud-Based vs. On-Premise Remote Support Software

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So, you’re looking for a remote support tool for your business and wondering if you should go cloud, or purchase an on-premise (or self-hosted) remote desktop solution. In this article, we’re going to help you make the right decision and choose what’s best for your remote support needs. [Read more…] about Cloud-Based vs. On-Premise Remote Support Software

The Pros & Cons of Using Windows Remote Desktop

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Windows Remote Desktop is one of the go-to proprietary services for those managing a few remote computers on the same network. It’s free, and it’s very easy to set up and use.

But what if you need to support a larger number of clients outside your network? Will RDP be enough for that? Are there any substantial feature limitations?

Let’s dive into the pros and cons of using Windows Remote Desktop and investigate. [Read more…] about The Pros & Cons of Using Windows Remote Desktop

Most Important Remote Desktop Features: The Complete List

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So, you’re searching for a remote support tool and you want it to be cost-effective and packed with lots of handy features.

Let’s be clear: in fact, you don’t have to pay thousands of dollars to get the Swiss Army knife of all tools, as there’s a limited number of vital remote desktop features that your app of choice should include to deliver real value to your business and customers.

Here’s a checklist of 12 most important features to look for in a remote desktop application.  [Read more…] about Most Important Remote Desktop Features: The Complete List

2016 in Review: Top 4 Remote Desktop Industry Trends of the Year

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With 2017 coming close, now is that traditional moment we seize to draw conclusions, come up with new year resolutions and try to predict what’s coming next. Even though there’s been only one fundamental shift this year, one could hardly argue that 2016 hasn’t been tough for some of the remote desktop software vendors – take the massive hack of Teamviewer accounts as an example.

Now let’s take a farewell look at the four key remote desktop industry trends of the outgoing year.  [Read more…] about 2016 in Review: Top 4 Remote Desktop Industry Trends of the Year

Another Fight on “Microsoft Tech Support” Scams

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Let’s be straightforward – “tech support” scammers can be a real pain in the ass. Scammers can lock out users’ machines and steal their private data. Scammers are the reason IT pros have to deal with too much suspicion on the client’s part when trying to provide remote technical assistance. Lastly, scammers can damage vendor’s reputation by using this or that product for fraudulent purposes.

Keeping our customers and average PC users safe from scams or any other threats is a priority for us at Techinline. Some time ago we published an article on how to spot typical tech support fraud, as well as shared our own experience in fighting “Microsoft support” scammers. Nevertheless, scammers are here to stay, at least for now. As we have thousands of users worldwide, it’s almost impossible to proactively identify which ones are using our product for unsolicited purposes. However, we’ll continue educating our users about “Microsoft support” scams to ensure that issues of this sort are on the decrease.

We’d like to share another real life story, and we do hope that this will help our customers, their clients, and other businesses fight back against “Microsoft support” scams.  [Read more…] about Another Fight on “Microsoft Tech Support” Scams