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6 Things to Consider When Choosing a Remote Support Tool

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Whether you’re a small IT business owner or part of a large company’s tech support team, choosing the right tool for your remote support needs can turn into a confusing experience. There’s this and that, reviewing licensing policies brings no answers at all, while everybody claims their tool to be reasonably priced and secure.

In this article we’re going to help you get off the wrong track, learn how to do a proper research and in the end choose a remote support solution that’s right for your business. [Read more…] about 6 Things to Consider When Choosing a Remote Support Tool

VPN vs Remote Desktop: What’s the Difference?

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“Do I need a VPN for remote desktop?” “Is VPN safer than RDP?” “Which one is faster?” These are some of the questions users keep asking on Google and various IT forums. Either of these two might serve as the right solution for your needs. However, the most important thing you should know about VPN and RDP is that they are, essentially, two different technologies.

In this article, we’d like to address some of the questions and misconceptions novice users might have about VPN and RDP, and help you make the right choice. [Read more…] about VPN vs Remote Desktop: What’s the Difference?

Remote Support Software Comparison: FixMe.IT vs. Other Tools

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With so many remote support tools available on the market today, it’s easy to get overwhelmed when doing your research. Looking for a reliable and cost-effective solution for your business? We’ve got you covered. Here’s a detailed comparison of the five best remote support software of 2020: [Read more…] about Remote Support Software Comparison: FixMe.IT vs. Other Tools

The Pros & Cons of Using Windows Remote Desktop

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Windows Remote Desktop is one of the go-to proprietary services for those managing a few remote computers on the same network. It’s free, and it’s very easy to set up and use.

But what if you need to support a larger number of clients outside your network? Will WRD be enough for that? Are there any substantial feature limitations?

Let’s dive into the pros and cons of using Windows Remote Desktop and investigate. [Read more…] about The Pros & Cons of Using Windows Remote Desktop