Remote Support Software Explained
How many times did you end up looking for a remote support software alternative? There might be a ton of reasons for each particular case. However, two things are always true: big market players change their game almost every year, and small vendors often lack credibility, or features, or both.
Here are three red flags that you shouldn’t ignore when choosing remote support software for your business. [Read more…] about Red Flags You Shouldn’t Ignore When Choosing Remote Support Software
Despite the joint efforts of the IT community and law enforcement, the numbers say Windows tech support scams are still on the rise. According to Forbes, last year Microsoft received 153000 reports from Windows users in 183 countries, a 24% increase compared to 2016. On the other hand, only 15% confirmed losing money as a result of scam, which proves that all of the efforts haven’t been in vain. [Read more…] about Fighting “Tech Support” Scams With Help From IT Pros
We’re excited to share that FixMe.IT has been rated #1 among fifty other remote support solutions on Gartner’s Capterra. This score is based on overall customer satisfaction with the application’s ease of use, features and functionality, customer support, and its value for money. [Read more…] about FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra
We often receive feedback from prospects wondering why FixMe.IT has no perpetual license plan. Let’s be clear on this: perpetual or so-called “lifetime” license is a good marketing hook that attracts lots of new customers, but in the end leaves you paying more than you should. Subscription, in turn, is a more flexible and honest licensing model, which allows you to be in full control of your company’s budget. [Read more…] about Lifetime License vs. Subscription: Which One Is Better?
We’re often asked by prospects if there’s a version of the FixMe.IT remote support application that’s free for personal or limited business use. The answer is always the same: there isn’t and there will never be. And here’s why we’ve never had plans to make a free version of our product. [Read more…] about 3 Main Reasons Why FixMe.IT Isn’t Free
Some time ago we described how to spot tech support scam – a typical computer access fraud that the IT community is talking about more and more these days. Sadly, scamming affects both users’ private data and vendors’ reputation, as most fraudsters tend to present themselves as well-known software providers. We’ve been following all the ongoing discussions about this issue and recently finally got a call from one of our customers that helped us start an in-depth investigation to find and penalize the criminals.
We’d like to share this story and hope that our customers and other businesses might find it helpful in fighting back against “Tech Support” scams. [Read more…] about Fight on “Microsoft Support” Scams
