Whether you need to support multiple computers with no one being present at the remote end or just connect to your office machine while traveling, remote desktop access technology can be a real time saver in either case. However, with so many fears and concerns over security-related remote access problems spread throughout the Internet, you may be wondering if it could do more harm than good to your business or customers. [Read more…] about Best Practices for Secure Remote Access
Security
How to Enable FixMe.IT in Restricted Network Environments
FixMe.IT is a remote desktop tool that’s known to be extremely fast and easy to use. All you have to do is download and run the application and then you’ll be able to provide remote support to customers anytime, anywhere. With that, typically you don’t need to enable any additional settings to get FixMe.IT to work. However, there are businesses in industry-specific environments that put tight restrictions on what goes in and out of their network for the sake of security. [Read more…] about How to Enable FixMe.IT in Restricted Network Environments
2016 in Review: Top 4 Remote Desktop Industry Trends of the Year
With 2017 coming close, now is that traditional moment we seize to draw conclusions, come up with new year resolutions and try to predict what’s coming next. Even though there’s been only one fundamental shift this year, one could hardly argue that 2016 hasn’t been tough for some of the remote desktop software vendors – take the massive hack of Teamviewer accounts as an example.
Now let’s take a farewell look at the four key remote desktop industry trends of the outgoing year. [Read more…] about 2016 in Review: Top 4 Remote Desktop Industry Trends of the Year
How to Protect Yourself Against Tech Support Scams
In the past few years we’ve written a number of articles on how to spot tech support scam, or what to do if somebody’s tried to scam you. There’s no doubt that this type of cyber fraud will continue to exist no matter how hard we try to eradicate it. However, knowing how to protect yourself against various types of scams is key to keeping your private data and money safe. This time we’d like to summarize a few rules and best practices based on the recent reports we received to help users avoid being scammed by fake tech support companies. [Read more…] about How to Protect Yourself Against Tech Support Scams
How to Enhance Your FixMe.IT Account’s Security
Keeping customers and their private data secure has always been one of the top priorities for us at Techinline. With that in mind, FixMe.IT was designed to help you deliver the highest level of services while ensuring that all communications between you and your customers stay as secure as possible. However, if you’re looking to further enhance it or gain more control of all incoming and outgoing connections, there are a few tips that we’d like to share. [Read more…] about How to Enhance Your FixMe.IT Account’s Security
Another Fight on “Microsoft Tech Support” Scams
Let’s be straightforward – “tech support” scammers can be a real pain in the ass. Scammers can lock out users’ machines and steal their private data. Scammers are the reason IT pros have to deal with too much suspicion on the client’s part when trying to provide remote technical assistance. Lastly, scammers can damage vendor’s reputation by using this or that product for fraudulent purposes.
Keeping our customers and average PC users safe from scams or any other threats is a priority for us at Techinline. Some time ago we published an article on how to spot typical tech support fraud, as well as shared our own experience in fighting “Microsoft support” scammers. Nevertheless, scammers are here to stay, at least for now. As we have thousands of users worldwide, it’s almost impossible to proactively identify which ones are using our product for unsolicited purposes. However, we’ll continue educating our users about “Microsoft support” scams to ensure that issues of this sort are on the decrease.
We’d like to share another real life story, and we do hope that this will help our customers, their clients, and other businesses fight back against “Microsoft support” scams. [Read more…] about Another Fight on “Microsoft Tech Support” Scams