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Remote support tools

6 Things to Consider When Choosing a Remote Support Tool

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Whether you’re a small IT business owner or part of a large company’s tech support team, choosing the right tool for your remote support needs can turn into a confusing experience. There’s this and that, reviewing licensing policies brings no answers at all, while everybody claims their tool to be reasonably priced and secure.

In this article we’re going to help you get off the wrong track, learn how to do a proper research and in the end choose a remote desktop solution that’s right for your business.  [Read more…] about 6 Things to Consider When Choosing a Remote Support Tool

FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra

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We’re excited to share that FixMe.IT has been rated #1 among fifty other remote support solutions on Gartner’s Capterra. This score is based on overall customer satisfaction with the application’s ease of use, features and functionality, customer support, and its value for money. [Read more…] about FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra

Cloud-Based vs. On-Premise Remote Support Software

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So, you’re looking for a remote support tool for your business and wondering if you should go cloud, or purchase an on-premise (or self-hosted) remote desktop solution. In this article, we’re going to help you make the right decision and choose what’s best for your remote support needs. [Read more…] about Cloud-Based vs. On-Premise Remote Support Software

Getting Started with Remote Tech Support

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Get the Most out of Remote Support Apps

To deliver superior remote IT service to your own company or external clients, you first need to understand your purpose. Why do you want to move tech support off site? In an ideal world, what would the transition accomplish for you? Are you looking to slash costs to protect the budget and free up resources to spend on in-house projects or staff? Do you want to streamline your operations by keeping things lean and focused only on your core competencies? [Read more…] about Getting Started with Remote Tech Support

Top Qualities of an Effective IT Help Desk

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Tips for Help Desk Professionals

Customer questions and concerns can consume a significant amount of time for IT staff. From routine operational queries to major problems, software for help desk professionals helps these individuals connect to computers remotely to detect and solve core issues.

Equipped with the right tools to deliver superior IT support, successful help desk managers implement the following practices every day to keep their services competitive: [Read more…] about Top Qualities of an Effective IT Help Desk