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Another Fight on “Microsoft Tech Support” Scams

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Let’s be straightforward – “tech support” scammers can be a real pain in the ass. Scammers can lock out users’ machines and steal their private data. Scammers are the reason IT pros have to deal with too much suspicion on the client’s part when trying to provide remote technical assistance. Lastly, scammers can damage vendor’s reputation by using this or that product for fraudulent purposes.

Keeping our customers and average PC users safe from scams or any other threats is a priority for us at Techinline. Some time ago we published an article on how to spot typical tech support fraud, as well as shared our own experience in fighting “Microsoft support” scammers. Nevertheless, scammers are here to stay, at least for now. As we have thousands of users worldwide, it’s almost impossible to proactively identify which ones are using our product for unsolicited purposes. However, we’ll continue educating our users about “Microsoft support” scams to ensure that issues of this sort are on the decrease.

We’d like to share another real life story, and we do hope that this will help our customers, their clients, and other businesses fight back against “Microsoft support” scams.  [Read more…] about Another Fight on “Microsoft Tech Support” Scams

What’s a Remote Access Trojan and How to Remove It Remotely

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Remote access trojans have become a common problem in the recent years. They are hard to detect, they pose a real threat to users’ online privacy, and tend to mimic commercial remote desktop software that, in most cases, doesn’t serve to perform any kinds of criminal activities. Here’s a short overview of RAT’s nature and a quick guide to removing malware from an infected computer.  [Read more…] about What’s a Remote Access Trojan and How to Remove It Remotely

Fight on “Microsoft Support” Scams

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Some time ago we described how to spot tech support scam – a typical computer access fraud that the IT community is talking about more and more these days. Sadly, scamming affects both users’ private data and vendors’ reputation, as most fraudsters tend to present themselves as well-known software providers. We’ve been following all the ongoing discussions about this issue and recently finally got a call from one of our customers that helped us start an in-depth investigation to find and penalize the criminals.

We’d like to share this story and hope that our customers and other businesses might find it helpful in fighting back against “Tech Support” scams.  [Read more…] about Fight on “Microsoft Support” Scams

Security Features to Know in Windows 10

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The advent of Windows 10 has taken the IT world by storm. Whether you are exploring remote access software solutions for your Bay Area startup or simply trying to upgrade your office computers (without switching over to Macs, like your hipster brother-in-law keeps hounding you to do), you want to know a little bit about Windows 10’s security features.  [Read more…] about Security Features to Know in Windows 10