According to NetMarketShare, Windows 10 is becoming more popular every month, but it hasn’t managed to beat Windows 7 which still has the highest percentage of the market share at a whopping 41.23 percent. [Read more…] about Windows Operating System Usage Statistics: IT Pros vs. End-users
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Most IT Pros Enjoy Telecommuting, but Employers Benefit Too
The Benefits of Telecommuting
The internet has forever changed the way that the IT industry works. Every year, growing numbers of people choose to work from home as IT professionals, customer service agents, technical writers and coders, and more using remote desktop software.
[Read more…] about Most IT Pros Enjoy Telecommuting, but Employers Benefit Too
Assisting Users Remotely: Building a Knowledge Base
Important Tip for Remote IT Support
If you’re using (or plan to use) remote support software for assisting clients, you need to develop a knowledge base for two basic reasons. One, you can increase the amount of information available to your customers. Two, you can reduce the number of support requests from customers. By lowering the demand placed on your remote desktop staff, you also free these people up to provide superior service to customers and to improve their systems.
As you build a knowledge base among your IT support services, aim for these three objectives: [Read more…] about Assisting Users Remotely: Building a Knowledge Base
Top Qualities of an Effective IT Help Desk
Tips for Help Desk Professionals
Customer questions and concerns can consume a significant amount of time for IT staff. From routine operational queries to major problems, software for help desk professionals helps these individuals connect to computers remotely to detect and solve core issues.
Equipped with the right tools to deliver superior IT support, successful help desk managers implement the following practices every day to keep their services competitive: [Read more…] about Top Qualities of an Effective IT Help Desk
Top Tips for Tech Support Companies
Strategies for Help Desk Professionals
Tech support is one of those professions where an expert can face exasperating questions, angry recriminations, and effusive gratitude – from the same person – all over the course of a few minutes! It’s a challenging job, but when performed by skilled and empathetic individuals, remote IT support can be a lifesaving service for users.
But what makes an exceptional tech support representative? Individuals who succeed in this field typically possess these 4 positive qualities: [Read more…] about Top Tips for Tech Support Companies
Tips for Growing Your Tech Support Company
IT Company Growth Tips
So your IT support company has a solid base of clients, but you’re looking to grow. Here are powerful tips for how to find new clients. [Read more…] about Tips for Growing Your Tech Support Company