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Remote Desktop Industry

Most Important Remote Desktop Features: The Complete List

January 23, 2019 by Dan Kukarsky

So, you’re searching for a remote support tool and you want it to be cost-effective and packed with lots of handy features.

Let’s be clear: in fact, you don’t have to pay thousands of dollars to get the Swiss Army knife of all tools, as there’s a limited number of vital remote desktop features that your app of choice should include to deliver real value to your business and customers.

Here’s a checklist of 14 most important features to look for in a remote desktop application.  [Read more…] about Most Important Remote Desktop Features: The Complete List

Filed Under: Remote Desktop Industry Tagged With: Features, Remote desktop tools

Red Flags You Shouldn’t Ignore When Choosing Remote Support Software

October 3, 2018 by Dan Kukarsky

Red flags you shouldn't ignore when choosing remote support software

How many times did you end up looking for a remote support software alternative? There might be a ton of reasons for each particular case. However, two things are always true: big market players change their game almost every year, and small vendors often lack credibility, or features, or both.

Here are three red flags that you shouldn’t ignore when choosing remote support software for your business. [Read more…] about Red Flags You Shouldn’t Ignore When Choosing Remote Support Software

Filed Under: Remote Desktop Industry Tagged With: Remote support tools

Fighting “Tech Support” Scams With Help From IT Pros

May 1, 2018 by Dan Kukarsky

Fighting against tech support scam

Despite the joint efforts of the IT community and law enforcement, the numbers say Windows tech support scams are still on the rise. According to Forbes, last year Microsoft received 153000 reports from Windows users in 183 countries, a 24% increase compared to 2016. On the other hand, only 15% confirmed losing money as a result of scam, which proves that all of the efforts haven’t been in vain. [Read more…] about Fighting “Tech Support” Scams With Help From IT Pros

Filed Under: Remote Desktop Industry Tagged With: Scam, Security

FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra

January 31, 2018 by Dan Kukarsky

Highest rated remote support tool on Capterra

We’re excited to share that FixMe.IT has been rated #1 among fifty other remote support solutions on Gartner’s Capterra. This score is based on overall customer satisfaction with the application’s ease of use, features and functionality, customer support, and its value for money. [Read more…] about FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra

Filed Under: Product, Remote Desktop Industry Tagged With: FixMe.IT, Remote support tools, Reviews

Lifetime License vs. Subscription: Which One Is Better?

June 15, 2017 by Dan Kukarsky

lifetime license vs subscription pros and cons

We often receive feedback from prospects wondering why FixMe.IT has no perpetual license plan. Let’s be clear on this: perpetual or so-called “lifetime” license is a good marketing hook that attracts lots of new customers, but in the end leaves you paying more than you should. Subscription, in turn, is a more flexible and honest licensing model, which allows you to be in full control of your company’s budget. [Read more…] about Lifetime License vs. Subscription: Which One Is Better?

Filed Under: Remote Desktop Industry Tagged With: Licensing, Subscription

3 Main Reasons Why FixMe.IT Isn’t Free

May 30, 2017 by Dan Kukarsky

Free vs paid remote support software

We’re often asked by prospects if there’s a version of the FixMe.IT remote support application that’s free for personal or limited business use. The answer is always the same: there isn’t and there will never be. And here’s why we’ve never had plans to make a free version of our product. [Read more…] about 3 Main Reasons Why FixMe.IT Isn’t Free

Filed Under: Product, Remote Desktop Industry Tagged With: Freeware, Licensing, Techinline

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