Remote Desktop Connection (RDC, or Remote Desktop) is a technology that allows you to connect to a remote computer over the Internet or a local network and control that computer as if you were sitting right in front of it. [Read more…] about What Is Remote Desktop Connection?
Remote Desktop Industry
Most Important Remote Desktop Features: The Complete List
So, you’re searching for a remote support tool and you want it to be cost-effective and packed with lots of handy features.
Let’s be clear: in fact, you don’t have to pay thousands of dollars to get the Swiss Army knife of all tools, as there’s a limited number of vital remote desktop features that your app of choice should include to deliver real value to your business and customers.
Here’s a checklist of 14 most important features to look for in a remote desktop application. [Read more…] about Most Important Remote Desktop Features: The Complete List
Red Flags You Shouldn’t Ignore When Choosing Remote Support Software
How many times did you end up looking for a remote support software alternative? There might be a ton of reasons for each particular case. However, two things are always true: big market players change their game almost every year, and small vendors often lack credibility, or features, or both.
Here are three red flags that you shouldn’t ignore when choosing remote support software for your business. [Read more…] about Red Flags You Shouldn’t Ignore When Choosing Remote Support Software
Fighting “Tech Support” Scams With Help From IT Pros
Despite the joint efforts of the IT community and law enforcement, the numbers say Windows tech support scams are still on the rise. According to Forbes, last year Microsoft received 153000 reports from Windows users in 183 countries, a 24% increase compared to 2016. On the other hand, only 15% confirmed losing money as a result of scam, which proves that all of the efforts haven’t been in vain. [Read more…] about Fighting “Tech Support” Scams With Help From IT Pros
FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra
We’re excited to share that FixMe.IT has been rated #1 among fifty other remote support solutions on Gartner’s Capterra. This score is based on overall customer satisfaction with the application’s ease of use, features and functionality, customer support, and its value for money. [Read more…] about FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra
Lifetime License vs. Subscription: Which One Is Better?
We often receive feedback from prospects wondering why FixMe.IT has no perpetual license plan. Let’s be clear on this: perpetual or so-called “lifetime” license is a good marketing hook that attracts lots of new customers, but in the end leaves you paying more than you should. Subscription, in turn, is a more flexible and honest licensing model, which allows you to be in full control of your company’s budget. [Read more…] about Lifetime License vs. Subscription: Which One Is Better?