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Techinline and Webroot Anti-Virus
We received several reports from Techinline Experts about the following problem that they experience when attempting to establish a connection with a remote Client:
Upon entering the Client ID and pressing the Connect button, there is absolutely no response and the connection does not start.
After investigating this issue further, we found that it is caused by Webroot Anti-Virus blocking the proper functioning of the Techinline Expert Application. This effects only the connection operation on the Expert’s end. At the same time, there are no reports of this problem on the client’s end, which suggests that it is limited to only the Expert Application.
We’ve already contacted Webroot and are waiting for them to whitelist the Techinline application. Hopefully the approval process will be completed soon.
As a temporary work-around, we recommend either temporarily disabling Webroot while working with Techinline or adding the Techinline Expert application to your Webroot Exclusion List.
We apologize for any temporary inconvenience caused, and thank you for your understanding and patience. Please contact our support team for any additional information or assistance.
Register now for a fully featured 15-day free trial of Techinline
Major Techinline 4.0 Version Update: Highly Anticipated Multi-Session Feature is now Available!
The Techinline team is thrilled to announce the release of a new major Techinline version 4.0! The centerpiece of this release is the highly anticipated multi-session feature, but there are a number of other key enhancements as well! [Read more…] about Major Techinline 4.0 Version Update: Highly Anticipated Multi-Session Feature is now Available!
(Updated) Techinline Hit by Regional Unresolved Domain Issue
We received numerous reports today about Techinline’s domain (fixme.it) currently being inaccessible.
(Updated at 12:30 PM EST, December 9th: this issue appears to be almost entirely resolved. Current DNS propogation status can be found on the following page: https://www.whatsmydns.net/#A/fixme.it)
We contacted our DNS provider (GoDaddy) and found that they experienced an issue earlier today that resulted in some domains (fixme.it being amongst them) being unresolvable by certain ISPs. [Read more…] about (Updated) Techinline Hit by Regional Unresolved Domain Issue
Techinline Update 3.2.0: What To Look For
We’re excited to announce the release of a new Techinline Version 3.2.0!
Although this update does not contain any new “tangible” features, it includes a long-awaited fix for running Techinline on machines with low-end graphic adapters that are most prevalent on Windows Servers. [Read more…] about Techinline Update 3.2.0: What To Look For
Introducing Techinline’s 3.1.1 Version Update
Techinline is pleased to announce the release of a new version 3.1.1 containing several new useful tools and enhancements. As always, all Techinline users will be updated automatically at no extra cost.
What to look for in Version 3.1.1: [Read more…] about Introducing Techinline’s 3.1.1 Version Update