Techinline Blog

Remote Support Software Explained

SetMe
Remote Support Software That Always Works
Techinline Blog

Another Fight on “Microsoft Tech Support” Scams

by

Let’s be straightforward – “tech support” scammers can be a real pain in the ass. Scammers can lock out users’ machines and steal their private data. Scammers are the reason IT pros have to deal with too much suspicion on the client’s part when trying to provide remote technical assistance. Lastly, scammers can damage vendor’s reputation by using this or that product for fraudulent purposes.

Keeping our customers and average PC users safe from scams or any other threats is a priority for us at Techinline. Some time ago we published an article on how to spot typical tech support fraud, as well as shared our own experience in fighting “Microsoft support” scammers. Nevertheless, scammers are here to stay, at least for now. As we have thousands of users worldwide, it’s almost impossible to proactively identify which ones are using our product for unsolicited purposes. However, we’ll continue educating our users about “Microsoft support” scams to ensure that issues of this sort are on the decrease.

We’d like to share another real life story, and we do hope that this will help our customers, their clients, and other businesses fight back against “Microsoft support” scams.  [Read more…] about Another Fight on “Microsoft Tech Support” Scams

How to Create a Desktop Icon for Any Windows Keyboard Shortcut

by

There’s an impressive amount of Windows 10 keyboard shortcuts that provide a much faster access to certain OS features, and chances are you apply most of them in your everyday work. But what if you want to be even more productive and put some of the vital Windows features just a click away by creating a desktop icon for a specific keyboard combination?  [Read more…] about How to Create a Desktop Icon for Any Windows Keyboard Shortcut

3 Tips for Better Microsoft Edge Experience

by

The Windows 10 Anniversary update has brought new accessibility, security and power-efficiency features to Microsoft Edge, making native Windows browsing far more pleasant than it used to be in the glitchy Internet Explorer era. However, if you’re new to Edge, you might find your first experience to be a bit frustrating, especially when trying to change the default Downloads folder or reinstalling the browser after an issue.

Here are some useful tips and tricks for getting the most out of your Microsoft Edge experience. [Read more…] about 3 Tips for Better Microsoft Edge Experience

Building Soft Skills for Remote IT Support

by

Everything is customer-centric nowadays. Marketing and sales people have all the tools and technology at their disposal to make customers’ experience better. However, they understand the need to build soft skills first before jumping in the never-ending customer hunt, and try to polish them whenever possible.

IT professionals do have all the technology at hand, too. But when it comes to remote IT/helpdesk support, many often forget that developing soft skills is no less important than just being a computer guru and fixing issues.

So, what are these soft skills that can make an IT support tech stand out?  [Read more…] about Building Soft Skills for Remote IT Support

Why Should You Upgrade to Windows 10

by

With Microsoft continuing to aggressively push Windows 10 update at its users, many of them remain persistent, doing everything they can to postpone migration until the time is right. Why is it worth upgrading to the latest version when Windows 7 provides me with all the stuff I need to get the job done?

Well, that’s a good question. But let’s be realistic about this one: it’s no longer the question of “why”, but “when”. Windows 10 is actively grabbing its market share, and it will continue to do so. According to one of the latest company releases, the new OS is now on 300 million active devices. On top of that, there’s not much time left to upgrade for free, as the offer stands until July 29.  [Read more…] about Why Should You Upgrade to Windows 10

Reliable Remote Support Tool for Any Small IT Business

by

Small businesses and private IT practitioners offering support services to those in need are often in search of a remote desktop tool that would fit quite a number of technical requirements, boast a wide set of vital features, and come at a reasonable price. Most widely-used remote access applications are not always that cost-effective, while free does not necessarily mean better.

However, there’s always a solution for your small remote support business.

[Read more…] about Reliable Remote Support Tool for Any Small IT Business