Whether you’re doing a free trial of FixMe.IT or already using our product to provide remote tech support services, you can always count on our team’s professional guidance and immediate assistance. In a previous article we described the way to fine tune Trend Micro OfficeScan for a better FixMe.IT experience. This time, as part of our regular blog category, we’ll share a few other notable customer support cases along with tips that some of you might find useful. [Read more…] about FixMe.IT Customer Care: On Guard of Your Product Experience
Tech support
FixMe.IT Customer Care: Cutting Response Time for Your Mice And More
At Techinline, we always care about our users, and make customer satisfaction one of our top priorities. According to a recent review of FixMe.IT, published on Financesonline.com, our product gained 99% positive references regarding client satisfaction. We’re extremely happy to receive such recognition that inspires us to further improve our services, and deliver the best possible user experience.
When it comes to customer inquiries, we are always ready to go an extra mile in order to help you resolve any kinds of issues. Even if these issues may not be attributed to the product itself, we always care to support you.
Here’s a couple of great success stories. [Read more…] about FixMe.IT Customer Care: Cutting Response Time for Your Mice And More
How User Feedback Helps Us Improve the Techinline Application
I’ve been inspired yet again to write another “success story” about the importance of communication between Techinline’s Support team and our valued users, and the essential role this plays in our mutual success.
Several days ago, we were contacted by a user who encountered some strange behavior with mouse movement during a Techinline session. [Read more…] about How User Feedback Helps Us Improve the Techinline Application
Techinline and Anti-Virus Software
Several Techinline users have recently reported cases of Techinline not being recognized as a trusted application by Norton anti-virus products. We would like to address this issue in greater detail.
Techinline’s components (ie browser plug-ins and executables) are updated after each new major version release, the last of which took place on November 7th. [Read more…] about Techinline and Anti-Virus Software