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Tips & Tricks

7 Ways to Improve the Remote Support You Provide

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As a remote tech support agent, you have a tough job. Clients can’t often accurately explain their issues, they can be pushy, and they’re almost always pressed for time. With that, being great at your job isn’t just about finding the right remote support tool anymore – although strong skills help! – it’s also about building soft skills, streamlining all your processes and being efficient and professional no matter the circumstances.

Here are some of the most effective ways tips to improve the remote support you provide and increase customer satisfaction: [Read more…] about 7 Ways to Improve the Remote Support You Provide

5 FixMe.IT Tricks & Features You Probably Didn’t Know About

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Techinline FixMe.IT was designed for maximum ease of use, so that you could put all the hassle aside and focus on delivering high-quality, fast remote support to your customers instead. You can access most of the vital features via the Expert Toolbar located right above the Chat Panel or from the Remote Desktop Toolbar when working on the remote client’s computer.

However, there are some less obvious, but extremely useful tricks and features that you probably didn’t about. [Read more…] about 5 FixMe.IT Tricks & Features You Probably Didn’t Know About

How to Enable FixMe.IT in Restricted Network Environments

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FixMe.IT is a remote desktop tool that’s known to be extremely fast and easy to use. All you have to do is download and run the application and then you’ll be able to provide remote support to customers anytime, anywhere. With that, typically you don’t need to enable any additional settings to get FixMe.IT to work. However, there are businesses in industry-specific environments that put tight restrictions on what goes in and out of their network for the sake of security. [Read more…] about How to Enable FixMe.IT in Restricted Network Environments

How to Enable Collaborative Remote Sessions Within FixMe.IT

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Prospects often ask if FixMe.IT allows transferring or sharing an active remote session with other technicians. Although our app doesn’t have a built-in “session transfer” feature, there’s an option to enable collaborative remote support within FixMe.IT.  [Read more…] about How to Enable Collaborative Remote Sessions Within FixMe.IT

The Easy Way to Upgrade to Windows 10 Remotely

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Windows 10 has recently hit 24% of the total market share and is now active on 350 million devices according to Microsoft. Impressive, right? As Windows 10 continues to grow, more and more tech support specialists begin to wonder how they can easily upgrade their clients’ or employees’ machines remotely.

Looking for a fast and easy solution, too? We’ve got you covered. [Read more…] about The Easy Way to Upgrade to Windows 10 Remotely

How to Restore FixMe.IT Remote Session after Safe Mode Reboot on Windows 10

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You reboot your remote client’s Windows 10 machine into Safe Mode, and that’s where the big disappointment comes – you realize that for some strange reason the Wi-Fi connection is disabled. Most of the services you need are off and you’re having a hard time restoring Internet access. Does the symptom sound familiar? If so, chances are that you’ll find this quick guide useful. [Read more…] about How to Restore FixMe.IT Remote Session after Safe Mode Reboot on Windows 10