Techinline Blog

Remote Support Software Explained

SetMe
Remote Support Software That Always Works
Techinline Blog

Tips & Tricks

How to Setup FixMe.IT Unattended Client on Windows 2012 Core Server

by

Unattended access is one of the key features to be found in a remote desktop application such as Techinline FixMe.IT. It provides you with maximum flexibility and brings ease of mind by letting you connect to a number of remote machines and work on them at any time, from any location, and without the client’s involvement.

Setting up the FixMe.IT Unattended Client on a remote client’s computer is easy. For that, you can either set it up from the Expert toolbar when starting a new support session, or run an installation file on a remote desktop. But what if you need to locally set up unattended access on a Windows 2012 Core server? That’s a bit trickier. Your client should have some advanced Command Line skills to make it happen, so let’s see how it can be done. [Read more…] about How to Setup FixMe.IT Unattended Client on Windows 2012 Core Server

How to Create a Desktop Icon for Any Windows Keyboard Shortcut

by

There’s an impressive amount of Windows 10 keyboard shortcuts that provide a much faster access to certain OS features, and chances are you apply most of them in your everyday work. But what if you want to be even more productive and put some of the vital Windows features just a click away by creating a desktop icon for a specific keyboard combination?  [Read more…] about How to Create a Desktop Icon for Any Windows Keyboard Shortcut

3 Tips for Better Microsoft Edge Experience

by

The Windows 10 Anniversary update has brought new accessibility, security and power-efficiency features to Microsoft Edge, making native Windows browsing far more pleasant than it used to be in the glitchy Internet Explorer era. However, if you’re new to Edge, you might find your first experience to be a bit frustrating, especially when trying to change the default Downloads folder or reinstalling the browser after an issue.

Here are some useful tips and tricks for getting the most out of your Microsoft Edge experience. [Read more…] about 3 Tips for Better Microsoft Edge Experience

Building Soft Skills for Remote IT Support

by

Everything is customer-centric nowadays. Marketing and sales people have all the tools and technology at their disposal to make customers’ experience better. However, they understand the need to build soft skills first before jumping in the never-ending customer hunt, and try to polish them whenever possible.

IT professionals do have all the technology at hand, too. But when it comes to remote IT/helpdesk support, many often forget that developing soft skills is no less important than just being a computer guru and fixing issues.

So, what are these soft skills that can make an IT support tech stand out?  [Read more…] about Building Soft Skills for Remote IT Support

How to Create a Secure Password

by

There’s a number of great password manager solutions available nowadays, making it less painful to memorize every single symbol combination for a zillion websites that you’re registered on. However, it’s still common to neglect two of the most important rules of Internet security: ‘don’t be too obvious’ and ‘don’t reuse the same password’.

With a pair of notable remote support tools being hit by cyber-attacks in the recent days, we wanted to take a moment and share some of the best practices on how to improve the strength of your passwords and reduce the risk of unauthorized access to your account.  [Read more…] about How to Create a Secure Password

How to Create Reports on FixMe.IT Remote Support Sessions

by

The ability to run session reports is a vital feature for any remote desktop tool on the market. It allows private IT practitioners to keep track of their own work, and helps CIOs and managers stay up-to-date on how and when the software is used by their teams. Therefore, if there’s something wrong with your organization’s support activity logs you’ll surely know about it.  [Read more…] about How to Create Reports on FixMe.IT Remote Support Sessions