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Tips & Tricks

How to Permanently Install FixMe.IT Client App on a Remote Computer

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FixMe.IT provides remote users with an easy way to request tech support via a web browser. All they need to do is to run fixme.it in the address bar, download and run the temporary, lightweight client app which generates a unique 6-digit ID, and pass it along to you.

But what if you support this user on a regular basis, or manage a large number of users who don’t even have administrative rights?

In such cases, directing the remote user to fixme.it each time they require assistance would just complicate your work.

So, is there a way to simplify starting and conducting support sessions with your remote clients? The answer is yes! [Read more…] about How to Permanently Install FixMe.IT Client App on a Remote Computer

How to Span Multiple Remote Displays across Your Local Monitors with FixMe.IT

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If the remote user has two or more monitors connected to their machine, all of them will show up on your local desktop in a single window by default. To choose an individual monitor to work with, you can take advantage of FixMe.IT’s multi-display tool. But what if you also have multiple displays connected to your workstation, and you want the remote monitors spanned across them? [Read more…] about How to Span Multiple Remote Displays across Your Local Monitors with FixMe.IT

How to Enable “Run as a Different User” Option in Windows 10

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By default, Windows 10 doesn’t allow you to run an app as a different user from Start Menu. But what if you need to add it on a remote user’s computer or your own machine? Here’s a quick workaround that will help you enable this option with a simple registry edit. [Read more…] about How to Enable “Run as a Different User” Option in Windows 10

How to Switch Users on Terminal Server with FixMe.IT

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Let’s say you’re supporting a client that’s connected to a terminal server, and you need to switch to another user connected to that terminal server. If you start switching users in the same way that you usually do when working on a terminal server, you’ll immediately lose view of the remote session. However, there are two workarounds that can help you get the job done without losing the session.  [Read more…] about How to Switch Users on Terminal Server with FixMe.IT

5 Tips to Organize Remote IT Support for Your Small Business

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Whether you’re the CEO of a startup that’s been overwhelmed by requests from new clients or the IT director of a small firm whose tech infrastructure is maxed out, you need better technology solutions, stat. However, incorporating and maintaining the right solutions to solve the right problems in your business can be a challenge. [Read more…] about 5 Tips to Organize Remote IT Support for Your Small Business