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5 Tips to Organize Remote IT Support for Your Small Business

January 30, 2018 by Dan Kukarsky

Tips to organize remote support for small businesses

Whether you’re the CEO of a startup that’s been overwhelmed by requests from new clients or the IT director of a small firm whose tech infrastructure is maxed out, you need better technology solutions, stat. However, incorporating and maintaining the right solutions to solve the right problems in your business can be a challenge. [Read more…] about 5 Tips to Organize Remote IT Support for Your Small Business

Filed Under: Tips & Tricks Tagged With: Remote IT support, Small business

Building Soft Skills for Remote IT Support

July 26, 2016 by Dan Kukarsky

Building Soft Skills for Remote IT Support

Everything is customer-centric nowadays. Marketing and sales people have all the tools and technology at their disposal to make customers’ experience better. However, they understand the need to build soft skills first before jumping in the never-ending customer hunt, and try to polish them whenever possible.

IT professionals do have all the technology at hand, too. But when it comes to remote IT/helpdesk support, many often forget that developing soft skills is no less important than just being a computer guru and fixing issues.

So, what are these soft skills that can make an IT support tech stand out?  [Read more…] about Building Soft Skills for Remote IT Support

Filed Under: Tips & Tricks Tagged With: Remote IT support, Soft skills

Helpful Tips for Providing Remote IT Support

September 13, 2014 by Serge Soroka

Remote Desktop Apps

Whether you need remote IT support software to support a startup or you want to offload some of your processes to a third-party provider to free up resources and minimize costs, understand the following best practices for delivering remote desktop support.

To maximize remote IT support, follow these guidelines: [Read more…] about Helpful Tips for Providing Remote IT Support

Filed Under: Remote IT Support, Tips & Tricks Tagged With: Remote access tools, Remote desktop connection, Remote IT support

Top Tips for Tech Support Companies

August 22, 2014 by Serge Soroka

Strategies for Help Desk Professionals

Tech support is one of those professions where an expert can face exasperating questions, angry recriminations, and effusive gratitude – from the same person – all over the course of a few minutes! It’s a challenging job, but when performed by skilled and empathetic individuals, remote IT support can be a lifesaving service for users.

But what makes an exceptional tech support representative? Individuals who succeed in this field typically possess these 4 positive qualities: [Read more…] about Top Tips for Tech Support Companies

Filed Under: Tips & Tricks Tagged With: Remote IT support, Remote support industry, Tech support

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