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Techinline Blog

Dan Kukarsky

A Sneak Peek Into 4.3 FixMe.IT Version Update

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The FixMe.IT development team is always working hard in an effort to improve your experience with the application and help you deliver the highest level of service to your customers, and today we’re happy to introduce a new FixMe.IT version 4.3!

The latest software update includes several enhancements of the unattended access feature, a minor, yet handy addition to the built-in text chat, along with a few other bug fixes. Now let’s take a look at what’s new.  [Read more…] about A Sneak Peek Into 4.3 FixMe.IT Version Update

How to Enhance Your FixMe.IT Account’s Security

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Keeping customers and their private data secure has always been one of the top priorities for us at Techinline. With that in mind, FixMe.IT was designed to help you deliver the highest level of services while ensuring that all communications between you and your customers stay as secure as possible. However, if you’re looking to further enhance it or gain more control of all incoming and outgoing connections, there are a few tips that we’d like to share.  [Read more…] about How to Enhance Your FixMe.IT Account’s Security

FixMe.IT Customer Care: On Guard of Your Product Experience

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Whether you’re doing a free trial of FixMe.IT or already using our product to provide remote tech support services, you can always count on our team’s professional guidance and immediate assistance. In a previous article we described the way to fine tune Trend Micro OfficeScan for a better FixMe.IT experience. This time, as part of our regular blog category, we’ll share a few other notable customer support cases along with tips that some of you might find useful. [Read more…] about FixMe.IT Customer Care: On Guard of Your Product Experience

Another Fight on “Microsoft Tech Support” Scams

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Let’s be straightforward – “tech support” scammers can be a real pain in the ass. Scammers can lock out users’ machines and steal their private data. Scammers are the reason IT pros have to deal with too much suspicion on the client’s part when trying to provide remote technical assistance. Lastly, scammers can damage vendor’s reputation by using this or that product for fraudulent purposes.

Keeping our customers and average PC users safe from scams or any other threats is a priority for us at Techinline. Some time ago we published an article on how to spot typical tech support fraud, as well as shared our own experience in fighting “Microsoft support” scammers. Nevertheless, scammers are here to stay, at least for now. As we have thousands of users worldwide, it’s almost impossible to proactively identify which ones are using our product for unsolicited purposes. However, we’ll continue educating our users about “Microsoft support” scams to ensure that issues of this sort are on the decrease.

We’d like to share another real life story, and we do hope that this will help our customers, their clients, and other businesses fight back against “Microsoft support” scams.  [Read more…] about Another Fight on “Microsoft Tech Support” Scams

How to Create a Desktop Icon for Any Windows Keyboard Shortcut

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There’s an impressive amount of Windows 10 keyboard shortcuts that provide a much faster access to certain OS features, and chances are you apply most of them in your everyday work. But what if you want to be even more productive and put some of the vital Windows features just a click away by creating a desktop icon for a specific keyboard combination?  [Read more…] about How to Create a Desktop Icon for Any Windows Keyboard Shortcut

3 Tips for Better Microsoft Edge Experience

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The Windows 10 Anniversary update has brought new accessibility, security and power-efficiency features to Microsoft Edge, making native Windows browsing far more pleasant than it used to be in the glitchy Internet Explorer era. However, if you’re new to Edge, you might find your first experience to be a bit frustrating, especially when trying to change the default Downloads folder or reinstalling the browser after an issue.

Here are some useful tips and tricks for getting the most out of your Microsoft Edge experience. [Read more…] about 3 Tips for Better Microsoft Edge Experience