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3 Tips for Better Microsoft Edge Experience

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The Windows 10 Anniversary update has brought new accessibility, security and power-efficiency features to Microsoft Edge, making native Windows browsing far more pleasant than it used to be in the glitchy Internet Explorer era. However, if you’re new to Edge, you might find your first experience to be a bit frustrating, especially when trying to change the default Downloads folder or reinstalling the browser after an issue.

Here are some useful tips and tricks for getting the most out of your Microsoft Edge experience. [Read more…] about 3 Tips for Better Microsoft Edge Experience

Building Soft Skills for Remote IT Support

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Everything is customer-centric nowadays. Marketing and sales people have all the tools and technology at their disposal to make customers’ experience better. However, they understand the need to build soft skills first before jumping in the never-ending customer hunt, and try to polish them whenever possible.

IT professionals do have all the technology at hand, too. But when it comes to remote IT/helpdesk support, many often forget that developing soft skills is no less important than just being a computer guru and fixing issues.

So, what are these soft skills that can make an IT support tech stand out?  [Read more…] about Building Soft Skills for Remote IT Support

How to Create a Secure Password

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There’s a number of great password manager solutions available nowadays, making it less painful to memorize every single symbol combination for a zillion websites that you’re registered on. However, it’s still common to neglect two of the most important rules of Internet security: ‘don’t be too obvious’ and ‘don’t reuse the same password’.

With a pair of notable remote support tools being hit by cyber-attacks in the recent days, we wanted to take a moment and share some of the best practices on how to improve the strength of your passwords and reduce the risk of unauthorized access to your account.  [Read more…] about How to Create a Secure Password

How to Create Reports on FixMe.IT Remote Support Sessions

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The ability to run session reports is a vital feature for any remote desktop tool on the market. It allows private IT practitioners to keep track of their own work, and helps CIOs and managers stay up-to-date on how and when the software is used by their teams. Therefore, if there’s something wrong with your organization’s support activity logs you’ll surely know about it.  [Read more…] about How to Create Reports on FixMe.IT Remote Support Sessions

How to Install FixMe.IT Unattended Client on Multiple Remote Machines

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Unattended access is a time saving feature when it comes to managing remote computers without the client being present at their desktop. With a single FixMe.IT license, you can easily access and manage up to 150 workstations by installing the Unattended Client on each machine. Here’s a video tutorial describing the two ways to do that.

But what if you want to install the FixMe.IT Unattended Client on multiple remote computers at once rather than doing it manually on each individual machine?  [Read more…] about How to Install FixMe.IT Unattended Client on Multiple Remote Machines

How to Setup Multiple Monitors & Navigate Between Them Remotely

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When it comes to in-person IT support, knowing how to setup multiple monitors is essential if you work with designers, coders, video editors, and others who need two or more screens to get their job done. As for remote access, multi-monitor navigation can be extremely helpful if you need to manage your computer that has multiple monitors while being away from the office.

In this blog post we’ll explain how to setup two or more screens in Windows 10, and will also provide a quick overview of Techinline FixMe.IT’s multi-monitor navigation capabilities.  [Read more…] about How to Setup Multiple Monitors & Navigate Between Them Remotely