FixMe.IT Official Blog

FixMe.IT Remote Support Software

Tips & Tricks

How to Permanently Install FixMe.IT Client App on a Remote Computer

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FixMe.IT provides remote users with an easy way to request tech support via a web browser. All they need to do is to run fixme.it in the address bar, download and run the temporary, lightweight client app which generates a unique 6-digit ID, and pass it along to you.

But what if you support this user on a regular basis, or manage a large number of users who don’t even have administrative rights?

In such cases, directing the remote user to fixme.it each time they require assistance would just complicate your work.

So, is there a way to simplify starting and conducting support sessions with your remote clients? The answer is yes! [Read more…] about How to Permanently Install FixMe.IT Client App on a Remote Computer

How to Span Multiple Remote Displays across Your Local Monitors with FixMe.IT

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If the remote user has two or more monitors connected to their machine, all of them will show up on your local desktop in a single window by default. To choose an individual monitor to work with, you can take advantage of FixMe.IT’s multi-display tool. But what if you also have multiple displays connected to your workstation, and you want the remote monitors spanned across them? [Read more…] about How to Span Multiple Remote Displays across Your Local Monitors with FixMe.IT