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How to Permanently Install FixMe.IT Client App on a Remote Computer

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FixMe.IT provides your clients with an easy way to request remote tech support via web browser. All they need is to run fixme.it in the address bar, download and run the temporary, lightweight client app which generates a unique client ID, and pass it along to you. There is a chance, however, that the client may experience browser issues, or their browser might get too infected for the application to work correctly.

So, is there a way to make sure the client could request tech support regardless of browser performance? The answer is yes! [Read more…] about How to Permanently Install FixMe.IT Client App on a Remote Computer

How to Restore FixMe.IT Remote Session after Safe Mode Reboot on Windows 10

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You reboot your remote client’s Windows 10 machine into Safe Mode, and that’s where the big disappointment comes – you realize that for some strange reason the Wi-Fi connection is disabled. Most of the services you need are off and you’re having a hard time restoring Internet access. Does the symptom sound familiar? If so, chances are that you’ll find this quick guide useful. [Read more…] about How to Restore FixMe.IT Remote Session after Safe Mode Reboot on Windows 10

How to Setup FixMe.IT Unattended Client on Windows 2012 Core Server

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Unattended access is one of the key features to be found in a remote desktop application such as Techinline FixMe.IT. It provides you with maximum flexibility and brings ease of mind by letting you connect to a number of remote machines and work on them at any time, from any location, and without the client’s involvement.

Setting up the FixMe.IT Unattended Client on a remote client’s computer is easy. For that, you can either set it up from the Expert toolbar when starting a new support session, or run an installation file on a remote desktop. But what if you need to locally set up unattended access on a Windows 2012 Core server? That’s a bit trickier. Your client should have some advanced Command Line skills to make it happen, so let’s see how it can be done. [Read more…] about How to Setup FixMe.IT Unattended Client on Windows 2012 Core Server

How to Create a Desktop Icon for Any Windows Keyboard Shortcut

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There’s an impressive amount of Windows 10 keyboard shortcuts that provide a much faster access to certain OS features, and chances are you apply most of them in your everyday work. But what if you want to be even more productive and put some of the vital Windows features just a click away by creating a desktop icon for a specific keyboard combination?  [Read more…] about How to Create a Desktop Icon for Any Windows Keyboard Shortcut

3 Tips for Better Microsoft Edge Experience

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The Windows 10 Anniversary update has brought new accessibility, security and power-efficiency features to Microsoft Edge, making native Windows browsing far more pleasant than it used to be in the glitchy Internet Explorer era. However, if you’re new to Edge, you might find your first experience to be a bit frustrating, especially when trying to change the default Downloads folder or reinstalling the browser after an issue.

Here are some useful tips and tricks for getting the most out of your Microsoft Edge experience. [Read more…] about 3 Tips for Better Microsoft Edge Experience

Building Soft Skills for Remote IT Support

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Everything is customer-centric nowadays. Marketing and sales people have all the tools and technology at their disposal to make customers’ experience better. However, they understand the need to build soft skills first before jumping in the never-ending customer hunt, and try to polish them whenever possible.

IT professionals do have all the technology at hand, too. But when it comes to remote IT/helpdesk support, many often forget that developing soft skills is no less important than just being a computer guru and fixing issues.

So, what are these soft skills that can make an IT support tech stand out?  [Read more…] about Building Soft Skills for Remote IT Support