FixMe.IT Official Blog

FixMe.IT Remote Support Software

Tips & Tricks

How to Fix Double Login Issue on Windows 10 Fall Creators Update

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Some users have recently reported that they have to login twice after restarting or shutting down a machine running on Windows 10 Fall Creators Update. After entering the Windows password, they subsequently get redirected back to the Windows 10 Welcome screen prompting to enter the credentials again. [Read more…] about How to Fix Double Login Issue on Windows 10 Fall Creators Update

7 Ways to Improve the Remote Support You Provide

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As a remote tech support agent, you have a tough job. Clients can’t often accurately explain their issues, they can be pushy, and they’re almost always pressed for time. With that, being great at your job isn’t just about finding the right remote support tool anymore – although strong skills help! – it’s also about building soft skills, streamlining all your processes and being efficient and professional no matter the circumstances.

Here are some of the most effective ways tips to improve the remote support you provide and increase customer satisfaction: [Read more…] about 7 Ways to Improve the Remote Support You Provide

5 FixMe.IT Tricks & Features You Probably Didn’t Know About

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Techinline FixMe.IT was designed for maximum ease of use, so that you could put all the hassle aside and focus on delivering high-quality, fast remote support to your customers instead. You can access most of the vital features via the Expert Toolbar located right above the Chat Panel or from the Remote Desktop Toolbar when working on the remote client’s computer.

However, there are some less obvious, but extremely useful tricks and features that you probably didn’t about. [Read more…] about 5 FixMe.IT Tricks & Features You Probably Didn’t Know About

How to Enable FixMe.IT in Restricted Network Environments

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FixMe.IT is a remote desktop tool that’s known to be extremely fast and easy to use. All you have to do is download and run the application and then you’ll be able to provide remote support to customers anytime, anywhere. With that, typically you don’t need to enable any additional settings to get FixMe.IT to work. However, there are businesses in industry-specific environments that put tight restrictions on what goes in and out of their network for the sake of security. [Read more…] about How to Enable FixMe.IT in Restricted Network Environments

How to Enable Collaborative Remote Sessions Within FixMe.IT

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Prospects often ask if FixMe.IT allows transferring or sharing an active remote session with other technicians. Although our app doesn’t have a built-in “session transfer” feature, there’s an option to enable collaborative remote support within FixMe.IT.  [Read more…] about How to Enable Collaborative Remote Sessions Within FixMe.IT