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How to Setup FixMe.IT Unattended Client on Windows 2012 Core Server

October 5, 2016 by Dan Kukarsky

How to Setup FixMe.IT Unattended Client on Windows 2012 Core Server

Unattended access is one of the key features to be found in a remote desktop application such as Techinline FixMe.IT. It provides you with maximum flexibility and brings ease of mind by letting you connect to a number of remote machines and work on them at any time, from any location, and without the client’s involvement.

Setting up the FixMe.IT Unattended Client on a remote client’s computer is easy. For that, you can either set it up from the Expert toolbar when starting a new support session, or run an installation file on a remote desktop. But what if you need to locally set up unattended access on a Windows 2012 Core server? That’s a bit trickier. Your client should have some advanced Command Line skills to make it happen, so let’s see how it can be done. [Read more…] about How to Setup FixMe.IT Unattended Client on Windows 2012 Core Server

Filed Under: Product, Tips & Tricks Tagged With: hyper-v, Unattended access, Windows Core Server

Stay Connected to Your Clients from Any Location with FixMe.IT Unattended Access

September 28, 2016 by Dan Kukarsky

Stay Connected to Your Clients from Any Location with FixMe.IT Unattended Access

The FixMe.IT remote desktop application provides you with a number of great features and is known for its user-friendliness. For instance, you can easily install unattended access on up to 150 unattended machines, switch between multiple remote support sessions, share sessions with other techs on your team, etc. But what if you’re running a long-time job for one of your clients and need to work on their machine from various locations or workstations? [Read more…] about Stay Connected to Your Clients from Any Location with FixMe.IT Unattended Access

Filed Under: Product Tagged With: remote access, Unattended access

A Sneak Peek Into 4.3 FixMe.IT Version Update

September 20, 2016 by Dan Kukarsky

FixMe.IT 4.3 Version Update

The FixMe.IT development team is always working hard in an effort to improve your experience with the application and help you deliver the highest level of service to your customers, and today we’re happy to introduce a new FixMe.IT version 4.3!

The latest software update includes several enhancements of the unattended access feature, a minor, yet handy addition to the built-in text chat, along with a few other bug fixes. Now let’s take a look at what’s new.  [Read more…] about A Sneak Peek Into 4.3 FixMe.IT Version Update

Filed Under: Product, Updates Tagged With: Bug fixing, Version update

How to Enhance Your FixMe.IT Account’s Security

September 14, 2016 by Dan Kukarsky

How to Enhance Your FixMe.IT Account’s Security

Keeping customers and their private data secure has always been one of the top priorities for us at Techinline. With that in mind, FixMe.IT was designed to help you deliver the highest level of services while ensuring that all communications between you and your customers stay as secure as possible. However, if you’re looking to further enhance it or gain more control of all incoming and outgoing connections, there are a few tips that we’d like to share.  [Read more…] about How to Enhance Your FixMe.IT Account’s Security

Filed Under: Product Tagged With: Passwords, Security, Two-factor authentication

How to Create Reports on FixMe.IT Remote Support Sessions

June 8, 2016 by Dan Kukarsky

How to Create Reports on FixMe.IT Remote Support Sessions

The ability to run session reports is a vital feature for any remote desktop tool on the market. It allows private IT practitioners to keep track of their own work, and helps CIOs and managers stay up-to-date on how and when the software is used by their teams. Therefore, if there’s something wrong with your organization’s support activity logs you’ll surely know about it.  [Read more…] about How to Create Reports on FixMe.IT Remote Support Sessions

Filed Under: Product, Tips & Tricks Tagged With: Remote Support, Reporting

How to Install FixMe.IT Unattended Client on Multiple Remote Machines

May 19, 2016 by Dan Kukarsky

How to Install FixMe.IT Unattended Client on Multiple Remote Machines

Unattended access is a time saving feature when it comes to managing remote computers without the client being present at their desktop. With a single FixMe.IT license, you can easily access and manage up to 150 workstations by installing the Unattended Client on each machine. Here’s a video tutorial describing the two ways to do that.

But what if you want to install the FixMe.IT Unattended Client on multiple remote computers at once rather than doing it manually on each individual machine?  [Read more…] about How to Install FixMe.IT Unattended Client on Multiple Remote Machines

Filed Under: Product, Tips & Tricks Tagged With: Unattended access

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