Remote Support Software Explained
Remote support tools allow IT professionals to quickly fix computer problems and avoid unnecessary travel. Remote access software allows IT pros to remotely access a client’s computer either on-demand or in their absence.
Here are five key benefits of using remote support software to solve tech problems and save money.
[Read more…] about The Benefits of Using Remote Support Tools
Your browser may be harboring identity thieves, malware, and fraud. Users who fail to carefully evaluate permissions may unknowingly open the door to this kind of abuse regardless of whether they use remote desktop technology or not. Unfortunately, users often are in the dark regarding these computer plots until substantial damage has been done.
[Read more…] about Protecting Your Computer Against Malicious Browser Extensions
Communication breakdowns in tech support occur for a number of reasons. Often, stakeholders struggle to express technical problems in written or verbal form. Those trained to communicate verbally might lack basic “techie” knowledge; meanwhile, those who are IT pros might have more limited skills with respect to writing emails or coherently and completely translating instructions into lay language.
[Read more…] about Communication Breakdowns in the Tech Support Process
Remote support systems are tools that allow a help desk professional to troubleshoot or assist a client remotely. These systems have been spreading across the tech industry, improving response times and security in dozens of industries. But can you generate a fast return on investment (ROI) after purchasing remote support apps and/or remote desktop software? The answer depends on your business, your model, the technology you implement, and how you integrate the support. [Read more…] about ROI of Remote Tech Support
Customer questions and concerns can consume a significant amount of time for IT staff. From routine operational queries to major problems, software for help desk professionals helps these individuals connect to computers remotely to detect and solve core issues.
Equipped with the right tools to deliver superior IT support, successful help desk managers implement the following practices every day to keep their services competitive: [Read more…] about Top Qualities of an Effective IT Help Desk
Tech support is one of those professions where an expert can face exasperating questions, angry recriminations, and effusive gratitude – from the same person – all over the course of a few minutes! It’s a challenging job, but when performed by skilled and empathetic individuals, remote IT support can be a lifesaving service for users.
But what makes an exceptional tech support representative? Individuals who succeed in this field typically possess these 4 positive qualities: [Read more…] about Top Tips for Tech Support Companies
