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Breaking Down Tech Generalist vs. Tech Specialist

September 24, 2015 by Serge Soroka

Remote Desktop Connection

IT professionals typically decide whether to become generalists or specialists early in their careers. Either of these career paths can be successful, but there are notable differences between the two. Whether you’re hiring for your company or looking to outsource critical IT tasks, take some time now to understand and appreciate the subtle distinctions between these types of professionals in the IT support tools they provide.  [Read more…] about Breaking Down Tech Generalist vs. Tech Specialist

Filed Under: Communication & Support, Remote IT Support Tagged With: IT professionals, IT support, Small business, SMBs, Tech support

Types of Tech Support — Is Remote Access Right for You?

June 29, 2015 by Serge Soroka

Remote Support Apps

Remote Desktop Technology Among The Best IT Support Tools

Any Bay Area company that uses modern technology will need some type of technical support, such as remote desktop software. Between networking, establishing and maintaining servers, and troubleshooting wireless connections, many features may be difficult for “technologically challenged” managers and entrepreneurs to handle. Given that reality, which type of support is best for your company? [Read more…] about Types of Tech Support — Is Remote Access Right for You?

Filed Under: Remote IT Support Tagged With: IT support, remote access, Remote assistance, Remote desktop, Remote Support, Tech support

Understanding Geolocation and Its Uses

June 23, 2015 by Serge Soroka

Discussing Location-Specific Data

Geolocation technologies include a range of solutions targeted at using a consumer’s location-specific data to influence behaviors. For the retail industry, this means sending accurately timed messages to individuals in the area. In other industries, this process can deter theft or even help optimize the efficiency of your remote desktop application.

[Read more…] about Understanding Geolocation and Its Uses

Filed Under: Communication & Support Tagged With: Geolocation, GPS, IT support, Remote desktop, Remote Support, retail

IT Certifications That Matter

March 24, 2015 by Serge Soroka

Remote Desktop Sessions

Insight from experts at Techinline

Certifications can make or break an IT career. They help résumés stand out and they can indicate an ambitious, achievement-oriented personality. But what certifications are truly critical for IT support pros, and how can you, as a business owner or manager looking to hire or outsource, tell the differences? After all, the different initialisms/acronyms blend together after a while, creating a kind of numbing “alphabet soup.” Here’s the gist:

[Read more…] about IT Certifications That Matter

Filed Under: Communication & Support Tagged With: Certifications, Education, IT certifications, IT support

The Benefits of Using Remote Support Tools

March 19, 2015 by Serge Soroka

Remote Desktop Software

Remote support tools allow IT professionals to quickly fix computer problems and avoid unnecessary travel. Remote access software allows IT pros to remotely access a client’s computer either on-demand or in their absence.

Here are five key benefits of using remote support software to solve tech problems and save money.

[Read more…] about The Benefits of Using Remote Support Tools

Filed Under: Remote IT Support Tagged With: IT support, IT support tools, remote access, remote access software, Remote desktop, Remote desktop software, Remote Support, Tech support

Communication Breakdowns in the Tech Support Process

January 13, 2015 by Serge Soroka

Remote Access Software

Advice from Techinline

Communication breakdowns in tech support occur for a number of reasons. Often, stakeholders struggle to express technical problems in written or verbal form. Those trained to communicate verbally might lack basic “techie” knowledge; meanwhile, those who are IT pros might have more limited skills with respect to writing emails or coherently and completely translating instructions into lay language.

[Read more…] about Communication Breakdowns in the Tech Support Process

Filed Under: Communication & Support Tagged With: IT support, Miscommunication, Remote desktop, Tech support, unclear

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