Let’s say you’re supporting a client that’s connected to a terminal server, and you need to switch to another user connected to that terminal server. If you start switching users in the same way that you usually do when working on a terminal server, you’ll immediately lose view of the remote session. However, there are two workarounds that can help you get the job done without losing the session. [Read more…] about How to Switch Users on Terminal Server with FixMe.IT
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FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra
We’re excited to share that FixMe.IT has been rated #1 among fifty other remote support solutions on Gartner’s Capterra. This score is based on overall customer satisfaction with the application’s ease of use, features and functionality, customer support, and its value for money. [Read more…] about FixMe.IT Gets the Highest Customer Satisfaction Rating on Capterra
3 Unattended Access Tips To Improve Your FixMe.IT Experience
If you’ve already tried connecting to your unattended clients, you’d probably want to know how to do more with FixMe.IT to further improve your unattended support experience. Here are three useful tips that will help you get the most out of FixMe.IT’s unattended access feature. [Read more…] about 3 Unattended Access Tips To Improve Your FixMe.IT Experience
3 Benefits of Using Remote Reboot & Auto-Reconnect
The ability to reboot the remote computer and automatically reconnect without having to terminate the active session is one of the key features to be found in a remote support tool, such as FixMe.IT.
Here’s how you can benefit from this feature when providing remote support to your customers. [Read more…] about 3 Benefits of Using Remote Reboot & Auto-Reconnect
FixMe.IT 4.5 Version Update: Multi-Window Control Feature Is Here
We’re thrilled to introduce the FixMe.IT 4.5 version update, which includes the long-awaited Multi-Window Control feature along with several other useful improvements and fixes. Now let’s take a closer look at what’s new and how you can take advantage of these enhancements. [Read more…] about FixMe.IT 4.5 Version Update: Multi-Window Control Feature Is Here
Advance Savings Credit Union Delivers Instant IT Support With FixMe.IT
With its intuitive interface, ease of use and robust feature set, FixMe.IT is a straightforward, yet versatile remote support tool that’s already used in various industries worldwide, and financial sector is no exception. [Read more…] about Advance Savings Credit Union Delivers Instant IT Support With FixMe.IT