The ability to reboot the remote computer and automatically reconnect without having to terminate the active session is one of the key features to be found in a remote support tool, such as FixMe.IT.
Here’s how you can benefit from this feature when providing remote support to your customers.
Continue the session following a reboot
The best thing about this functionality is that you don’t have to manually restart the support session every time you reboot the remote computer. No matter what the remote user’s admin rights are and what auto-logon settings are configured on the remote machine (these are just different scenarios), you’ll never have to terminate the active session.
Reboot the remote computer in the client’s absence
There may be a number of situations when you have to reboot the remote client’s computer while they’re away. To perform a reboot without the remote user’s interaction, you can restart the client as a Windows system service and request their Windows credentials to configure auto-logon on the remote machine.
Boot the remote computer into Safe Mode
What if you need to remotely clean a PC of viruses and save time instead of traveling to the office? Here’s where the ability to remotely boot into Windows Safe Mode comes to help. FixMe.IT allows you to easily perform Safe Mode reboot in just few clicks and automatically reconnect to the active session. See how it works:
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