Tips for Help Desk Professionals
As IT needs shift with growing markets and increasing amounts of data, several salary and hiring surveys have created a picture of the IT skills most in demand today. [Read more…] about Top IT Skills for 2014
Microsoft’s Change in Windows Installer Update Process and Its Effect on Techinline
Microsoft released a Windows security update on August 12th that contains a change to the Windows Installer update process. This update is covered in the following [Read more…] about Microsoft’s Change in Windows Installer Update Process and Its Effect on Techinline
Hotfix for Windows XP Memory Leak Issue
Our support team recently discovered that Techinline may in some cases be effected by a Microsoft memory leak issue. Users on either end of the remote session may potentially find that the Techinline application uses an unusually large amount of computer memory. After some investigation, we found that this issue may occur on Windows XP machines running Microsoft’s Service Pack 3 and usually takes place during extended remote sessions. [Read more…] about Hotfix for Windows XP Memory Leak Issue
Assisting Users Remotely: Building a Knowledge Base
Important Tip for Remote IT Support
If you’re using (or plan to use) remote support software for assisting clients, you need to develop a knowledge base for two basic reasons. One, you can increase the amount of information available to your customers. Two, you can reduce the number of support requests from customers. By lowering the demand placed on your remote desktop staff, you also free these people up to provide superior service to customers and to improve their systems.
As you build a knowledge base among your IT support services, aim for these three objectives: [Read more…] about Assisting Users Remotely: Building a Knowledge Base
Top Qualities of an Effective IT Help Desk
Tips for Help Desk Professionals
Customer questions and concerns can consume a significant amount of time for IT staff. From routine operational queries to major problems, software for help desk professionals helps these individuals connect to computers remotely to detect and solve core issues.
Equipped with the right tools to deliver superior IT support, successful help desk managers implement the following practices every day to keep their services competitive: [Read more…] about Top Qualities of an Effective IT Help Desk
Helpful Tips for Providing Remote IT Support
Whether you need remote IT support software to support a startup or you want to offload some of your processes to a third-party provider to free up resources and minimize costs, understand the following best practices for delivering remote desktop support.
To maximize remote IT support, follow these guidelines: [Read more…] about Helpful Tips for Providing Remote IT Support