Tips for Help Desk Professionals
As IT needs shift with growing markets and increasing amounts of data, several salary and hiring surveys have created a picture of the IT skills most in demand today.
IT Support Tools and Help Desks
Many companies need to deliver help desk support, as mobile devices and company-provided web services spike in popularity. Given these complex functions, technical support staff must have a solid understanding of both the company and the customer service requirements.
Remote Access Software
Having the right remote support tool and knowing how to connect to a computer remotely is an essential skill. Remote access allows users to connect to work servers while at home and to assist customers who need immediate technical support.
Security
With security breaches and data attacks at an all-time high — and plenty of media focus on security failures — companies must invest in security measures to protect themselves and their clients, legally and economically. Many diverse IT jobs require deep and strategic understanding of security concerns; networking, project management, and software development all deal with security in some fashion.
Database Administration
The increasing interest in big data will inevitably lead to a spike in data administrators. Organizations gather vast quantities of information from websites and social media; they need employees who can analyze that data and use them to make product decisions. Database administrators must be organized and able to communicate simply with many stakeholders.
Finding the Right Remote Desktop Tools
Need a reliable and affordable remote access tool? Sign up for a free trial of Techinline today!
Register now for a fully featured 15-day free trial of Techinline