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How to Permanently Install FixMe.IT Client App on a Remote Computer

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FixMe.IT provides remote users with an easy way to request tech support via a web browser. All they need to do is to run fixme.it in the address bar, download and run the temporary, lightweight client app which generates a unique 6-digit ID, and pass it along to you.

But what if you support this user on a regular basis, or manage a large number of users who don’t even have administrative rights?

In such cases, directing the remote user to fixme.it each time they require assistance would just complicate your work.

So, is there a way to simplify starting and conducting support sessions with your remote clients? The answer is yes! [Read more…] about How to Permanently Install FixMe.IT Client App on a Remote Computer

How to Transfer Files Remotely with FixMe.IT

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File transfer is one of the most important features to be found in a remote support tool. It allows you to instantly exchange files or folders with the remote user or access your own files from anywhere, and thus spares you the trouble of using any third-party tools.

With FixMe.IT, remote file transfer becomes a breeze. You don’t need to set anything up or read any complex manuals. It works exactly the same way as it does on your local desktop.  [Read more…] about How to Transfer Files Remotely with FixMe.IT

FixMe.IT & GDPR: Updates to Privacy Policy & Terms of Service

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By now you all must have heard of the General Data Protection Regulation (GDPR), which goes into effect today and aims at providing EU citizens with greater control over how their personal data is collected, processed, stored and used.

We’ve already expressed our commitment to meeting the GDPR requirements in a previous article. Today, we’re excited to announce that we have updated our Privacy Policy and Terms of Service in accordance with the key principles of GDPR, and made these documents as transparent as possible.  [Read more…] about FixMe.IT & GDPR: Updates to Privacy Policy & Terms of Service

FixMe.IT 4.5.1 Version Update: Streamlined Connection Process on Both Ends

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We always listen to your feedback, as it helps us further improve FixMe.IT to provide you and your clients with the best remote support experience possible.

Today, we’re excited to introduce FixMe.IT version 4.5.1, which offers a much faster, easier remote connection process on both ends. [Read more…] about FixMe.IT 4.5.1 Version Update: Streamlined Connection Process on Both Ends

How to Span Multiple Remote Displays across Your Local Monitors with FixMe.IT

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If the remote user has two or more monitors connected to their machine, all of them will show up on your local desktop in a single window by default. To choose an individual monitor to work with, you can take advantage of FixMe.IT’s multi-display tool. But what if you also have multiple displays connected to your workstation, and you want the remote monitors spanned across them? [Read more…] about How to Span Multiple Remote Displays across Your Local Monitors with FixMe.IT