In a modern world of cloud and mobile technologies when there can be miles between a business with expanding global footprint and its clients, it’s crucial to get any service-related issues resolved in a timely manner and eliminate the need for costly employee travel. Data Pigeon, a UK-based collaboration software provider, chose FixMe.IT to deliver one-to-one remote support in real-time and ensure that any client issue can be turned into an excellent and positive experience. [Read more…] about Data Pigeon Provides Timely Remote Assistance to Customers with FixMe.IT
How to Setup FixMe.IT Unattended Client on Windows 2012 Core Server
Unattended access is one of the key features to be found in a remote desktop application such as Techinline FixMe.IT. It provides you with maximum flexibility and brings ease of mind by letting you connect to a number of remote machines and work on them at any time, from any location, and without the client’s involvement.
Setting up the FixMe.IT Unattended Client on a remote client’s computer is easy. For that, you can either set it up from the Expert toolbar when starting a new support session, or run an installation file on a remote desktop. But what if you need to locally set up unattended access on a Windows 2012 Core server? That’s a bit trickier. Your client should have some advanced Command Line skills to make it happen, so let’s see how it can be done. [Read more…] about How to Setup FixMe.IT Unattended Client on Windows 2012 Core Server
Stay Connected to Your Clients from Any Location with FixMe.IT Unattended Access
The FixMe.IT remote desktop application provides you with a number of great features and is known for its user-friendliness. For instance, you can easily install unattended access on up to 150 unattended machines, switch between multiple remote support sessions, share sessions with other techs on your team, etc. But what if you’re running a long-time job for one of your clients and need to work on their machine from various locations or workstations? [Read more…] about Stay Connected to Your Clients from Any Location with FixMe.IT Unattended Access
A Sneak Peek Into 4.3 FixMe.IT Version Update
The FixMe.IT development team is always working hard in an effort to improve your experience with the application and help you deliver the highest level of service to your customers, and today we’re happy to introduce a new FixMe.IT version 4.3!
The latest software update includes several enhancements of the unattended access feature, a minor, yet handy addition to the built-in text chat, along with a few other bug fixes. Now let’s take a look at what’s new. [Read more…] about A Sneak Peek Into 4.3 FixMe.IT Version Update
How to Enhance Your FixMe.IT Account’s Security
Keeping customers and their private data secure has always been one of the top priorities for us at Techinline. With that in mind, FixMe.IT was designed to help you deliver the highest level of services while ensuring that all communications between you and your customers stay as secure as possible. However, if you’re looking to further enhance it or gain more control of all incoming and outgoing connections, there are a few tips that we’d like to share. [Read more…] about How to Enhance Your FixMe.IT Account’s Security
FixMe.IT Customer Care: On Guard of Your Product Experience
Whether you’re doing a free trial of FixMe.IT or already using our product to provide remote tech support services, you can always count on our team’s professional guidance and immediate assistance. In a previous article we described the way to fine tune Trend Micro OfficeScan for a better FixMe.IT experience. This time, as part of our regular blog category, we’ll share a few other notable customer support cases along with tips that some of you might find useful. [Read more…] about FixMe.IT Customer Care: On Guard of Your Product Experience