Techinline Blog

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Techinline Blog

Dan Kukarsky

Fight on “Microsoft Support” Scams

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Some time ago we described how to spot tech support scam – a typical computer access fraud that the IT community is talking about more and more these days. Sadly, scamming affects both users’ private data and vendors’ reputation, as most fraudsters tend to present themselves as well-known software providers. We’ve been following all the ongoing discussions about this issue and recently finally got a call from one of our customers that helped us start an in-depth investigation to find and penalize the criminals.

We’d like to share this story and hope that our customers and other businesses might find it helpful in fighting back against “Tech Support” scams.  [Read more…] about Fight on “Microsoft Support” Scams

4.2 FixMe.IT Version Update: Responsive User Interface And More

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At Techinline we’re passionate about constantly improving our software in an effort to help you deliver the highest level of service to your customers, and today we’re excited to announce the rollout of a new FixMe.IT version 4.2!

The latest update of our remote desktop tool features a brand new responsive user interface of the Expert application, several useful additions to the unattended client tab, along with some other goodies and bug fixes. Now let’s get a closer look at what’s new.  [Read more…] about 4.2 FixMe.IT Version Update: Responsive User Interface And More

Techinline’s Licensing At a Glance: Per-Session Vs. Subscription

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In a previous post we provided you with a brief overview of the key benefits that a Techinline subscription brings to our users. However, a subscription is not the only option available and if you know or expect that your usage volume needs are quite limited, then a Per-Session license might be a more flexible and affordable solution. Let’s consider some of the characteristics of this license type.  [Read more…] about Techinline’s Licensing At a Glance: Per-Session Vs. Subscription

Three Remote Access Mistakes to Avoid

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The opportunity to access your workstation from anywhere in the world is one of the greatest features that remote desktop software has brought to tech users. Whether you are always on-the-go and frequently feel the need to connect to your office computer, retrieve critical business files or perform important installs, remote access tools eliminate the need for unnecessary travel and bring you the amount of freedom you seek for.

However, no matter what your technical background is, there are several common mistakes to be strictly avoided. Here’s our list of three “don’ts” to follow when accessing your computer remotely in order to prevent privacy issues and security breaches that are simple, yet critical for any type of business:  [Read more…] about Three Remote Access Mistakes to Avoid

How to Manage Your Remote Employees Effectively

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With more and more businesses across the world looking to streamline their processes and to free up their in-house team’s resources by hiring telecommuters, it’s likely that you’re exploring this possibility as well. Or, perhaps, you’re already outsourcing some of your in-house tasks to a remote employee. Doing so can obviously save your company money and boost productivity, but you need proper, systematic management, often with remote access software, to make things work and keep processes functional. Here are five tested tips for managing remote workers effectively.  [Read more…] about How to Manage Your Remote Employees Effectively

Top-5 Spooky Halloween Computer Pranks

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There are lots of ways to bring fun into your daily work routine, but nothing’s more inspiring than playing a good prank on unsuspecting colleagues. With Halloween coming our way, here’s a selection of the best tech tricks that can send shivers down your workmate’s spine. Beware, some folks with delicate psyche might never go to lunch with you again or hate you for this forever. So pick your victim wisely, don’t let them freak out too much and be a responsible prankster.  [Read more…] about Top-5 Spooky Halloween Computer Pranks