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Techinline Blog

Dan Kukarsky

FixMe.IT Customer Care: Cutting Response Time for Your Mice And More

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At Techinline, we always care about our users, and make customer satisfaction one of our top priorities. According to a recent review of FixMe.IT, published on Financesonline.com, our product gained 99% positive references regarding client satisfaction. We’re extremely happy to receive such recognition that inspires us to further improve our services, and deliver the best possible user experience.

When it comes to customer inquiries, we are always ready to go an extra mile in order to help you resolve any kinds of issues. Even if these issues may not be attributed to the product itself, we always care to support you.

Here’s a couple of great success stories.  [Read more…] about FixMe.IT Customer Care: Cutting Response Time for Your Mice And More

4 Ways to Celebrate Data Privacy Day

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Data Privacy Day, held on January 28 each year, is one of those holidays that we don’t celebrate in the proper sense of the word. You don’t get any gifts or a long-awaited day-off and nobody throws any big parties with long speeches and champagne. All over the world, this holiday is considered to be the time for IT professionals and executives to focus on protecting data privacy, and educating consumers about the importance of how valuable information is stored, shared, and used.  [Read more…] about 4 Ways to Celebrate Data Privacy Day

How to Prevent Data Breaches

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Whether you’re planning to open a new division in the Bay Area or are worried about what will happen when you double your employee roster this year, you must keep your organization’s sensitive data safe. According to the 2015 Cost of Data Breach Study conducted by Ponemon Institute and sponsored by IBM, the average cost for each record containing confidential information increased from $201 to $217 in 2015. The total average cost paid by organizations as a result of data breaches increased from $5.9 million to $6.5 million year-by-year, and the numbers are likely to increase over the long term.  [Read more…] about How to Prevent Data Breaches

Top Five Remote Desktop Industry Trends of 2015

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2016 is just around the corner and now is that traditional moment we always seize to predict what’s next, as well as to sum up what we’ve seen this year. Fortunately, the remote desktop industry hasn’t experienced any fundamental disturbances in 2015. However, there are five key industry trends that we at Techinline would like to highlight in this post and share with our users.  [Read more…] about Top Five Remote Desktop Industry Trends of 2015

Fight on “Microsoft Support” Scams

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Some time ago we described how to spot tech support scam – a typical computer access fraud that the IT community is talking about more and more these days. Sadly, scamming affects both users’ private data and vendors’ reputation, as most fraudsters tend to present themselves as well-known software providers. We’ve been following all the ongoing discussions about this issue and recently finally got a call from one of our customers that helped us start an in-depth investigation to find and penalize the criminals.

We’d like to share this story and hope that our customers and other businesses might find it helpful in fighting back against “Tech Support” scams.  [Read more…] about Fight on “Microsoft Support” Scams