Did you know that FixMe.IT offers a couple of keyboard shortcuts that can simplify your everyday work with the application? Below are the two most helpful commands that will allow you to easily perform some vital tasks during a remote support session.
CTRL + ALT + END
If you need to quickly launch Task Manager on a remote client’s machine, you can avoid taking the longer path and use this combination instead. It runs the Ctrl + Alt + Del command on the remote computer, and can also be sent to the remote workstation using the corresponding button in the Remote Control toolbar.
CTRL + ALT + HOME
Many of you may come across situations where you need to navigate out of a running session while the client is working on their machine. Normally, you would take control of the client’s mouse and minimize the Remote Control window. However, if the client is using the mouse, this may cause some disruption and fighting over control of the cursor.
Rather than disrupting the client and dragging their mouse away, simply use the Ctrl + Alt + Home shortcut combination to “unlock” control over the cursor. Then, use your local mouse cursor to minimize the Remote Control window and return to your local desktop. This “behind the scenes” approach will ensure that you’re able to navigate out of a remote session while your client maintains full control over their mouse in the process. To regain control over the remote mouse, simply click anywhere on the remote screen.
We welcome you to take advantage of these keyboard shortcuts to further simplify and enhance your FixMe.IT experience!