FixMe.IT is a remote desktop tool that’s known to be extremely fast and easy to use. All you have to do is download and run the application and then you’ll be able to provide remote support to customers anytime, anywhere. With that, typically you don’t need to enable any additional settings to get FixMe.IT to work. However, there are businesses in industry-specific environments that put tight restrictions on what goes in and out of their network for the sake of security. [Read more…] about How to Enable FixMe.IT in Restricted Network Environments
How to Enable Collaborative Remote Sessions Within FixMe.IT
Prospects often ask if FixMe.IT allows transferring or sharing an active remote session with other technicians. Although our app doesn’t have a built-in “session transfer” feature, there’s an option to enable collaborative remote support within FixMe.IT. [Read more…] about How to Enable Collaborative Remote Sessions Within FixMe.IT
FixMe.IT Branding Options
As a prospective or a new customer, you may wonder if there are white-labeling options available within FixMe.IT. The answer is yes! We understand that many businesses must follow strict guidelines in terms of company style when it comes to deploying a third-party solution. Alternatively, some of you may simply want to establish brand recognition and avoid possible confusion among customers. [Read more…] about FixMe.IT Branding Options
Infographic: 7 Things You Probably Didn’t Know About FixMe.IT
Whether you’re new to FixMe.IT or already are a long-time user of the application, we thought you might need some key figures and facts about our service at hand to share with your colleagues or prospective customers.
Here are seven things you (probably) didn’t know about FixMe.IT: [Read more…] about Infographic: 7 Things You Probably Didn’t Know About FixMe.IT
2016 in Review: Top 4 Remote Desktop Industry Trends of the Year
With 2017 coming close, now is that traditional moment we seize to draw conclusions, come up with new year resolutions and try to predict what’s coming next. Even though there’s been only one fundamental shift this year, one could hardly argue that 2016 hasn’t been tough for some of the remote desktop software vendors – take the massive hack of Teamviewer accounts as an example.
Now let’s take a farewell look at the four key remote desktop industry trends of the outgoing year. [Read more…] about 2016 in Review: Top 4 Remote Desktop Industry Trends of the Year
Resolved: FixMe.IT Server Outage on December 8
What happened?
Yesterday at around 11:30 A.M. EST one of our servers responsible for launching Expert and Client applications temporarily went down. As a result, our users were unable to run FixMe.IT or refresh the unattended client list if already working in the application. However, while the server was down all existing connections were maintained. During the outage our support specialists did their best to provide the necessary assistance and respond to all related customer queries.
Has it been resolved?
Yes. Right after the server became unresponsive, we received an automated alert and began working on the issue immediately. Our team implemented a backup recovery plan within 30 minutes after the outage had started, and everything was returned back to normal around 12 P.M. EST.
We appreciate your patience and understanding, and we thank you for being our valued customers! Please note that you can always count on our support team’s immediate assistance if any issues arise. You may contact us directly or leave us a shout on Twitter, and we’ll do our best to be quick as a flash!