So, you’re looking for a remote support tool for your business and wondering if you should go cloud, or purchase an on-premise (or self-hosted) remote desktop solution. In this article, we’re going to help you make the right decision and choose what’s best for your remote support needs. [Read more…] about Cloud-Based vs. On-Premise Remote Support Software
Windows 10 Creators Update: A Tiny Change That May Affect Some Applications
Good news, everyone: Windows 10 Creators Update has been officially released today, and it’s now available for download on the Microsoft website. The new version adds a handful of new features and improvements to the operating system, including Windows Ink and advanced security settings, and is reported to be the most significant Windows 10 update as of yet.
However, there’s still a fly in the ointment. Windows developers, beware (actually, end users should be aware of this, too). [Read more…] about Windows 10 Creators Update: A Tiny Change That May Affect Some Applications
7 Ways to Improve the Remote Support You Provide
As a remote tech support agent, you have a tough job. Clients can’t often accurately explain their issues, they can be pushy, and they’re almost always pressed for time. With that, being great at your job isn’t just about finding the right remote support tool anymore – although strong skills help! – it’s also about building soft skills, streamlining all your processes and being efficient and professional no matter the circumstances.
Here are some of the most effective ways tips to improve the remote support you provide and increase customer satisfaction: [Read more…] about 7 Ways to Improve the Remote Support You Provide
5 FixMe.IT Tricks & Features You Probably Didn’t Know About
Techinline FixMe.IT was designed for maximum ease of use, so that you could put all the hassle aside and focus on delivering high-quality, fast remote support to your customers instead. You can access most of the vital features via the Expert Toolbar located right above the Chat Panel or from the Remote Desktop Toolbar when working on the remote client’s computer.
However, there are some less obvious, but extremely useful tricks and features that you probably didn’t about. [Read more…] about 5 FixMe.IT Tricks & Features You Probably Didn’t Know About
How to Enable FixMe.IT in Restricted Network Environments
FixMe.IT is a remote desktop tool that’s known to be extremely fast and easy to use. All you have to do is download and run the application and then you’ll be able to provide remote support to customers anytime, anywhere. With that, typically you don’t need to enable any additional settings to get FixMe.IT to work. However, there are businesses in industry-specific environments that put tight restrictions on what goes in and out of their network for the sake of security. [Read more…] about How to Enable FixMe.IT in Restricted Network Environments
How to Enable Collaborative Remote Sessions Within FixMe.IT
Prospects often ask if FixMe.IT allows transferring or sharing an active remote session with other technicians. Although our app doesn’t have a built-in “session transfer” feature, there’s an option to enable collaborative remote support within FixMe.IT. [Read more…] about How to Enable Collaborative Remote Sessions Within FixMe.IT