The Techinline team is thrilled to announce the release of a new major Techinline version 4.0! The centerpiece of this release is the highly anticipated multi-session feature, but there are a number of other key enhancements as well! [Read more…] about Major Techinline 4.0 Version Update: Highly Anticipated Multi-Session Feature is now Available!
Get the Most out of Remote Support Apps
To deliver superior remote IT service to your own company or external clients, you first need to understand your purpose. Why do you want to move tech support off site? In an ideal world, what would the transition accomplish for you? Are you looking to slash costs to protect the budget and free up resources to spend on in-house projects or staff? Do you want to streamline your operations by keeping things lean and focused only on your core competencies? [Read more…] about Getting Started with Remote Tech Support
We received numerous reports today about Techinline’s domain (fixme.it) currently being inaccessible.
(Updated at 12:30 PM EST, December 9th: this issue appears to be almost entirely resolved. Current DNS propogation status can be found on the following page: https://www.whatsmydns.net/#A/fixme.it)
We contacted our DNS provider (GoDaddy) and found that they experienced an issue earlier today that resulted in some domains (fixme.it being amongst them) being unresolvable by certain ISPs. [Read more…] about (Updated) Techinline Hit by Regional Unresolved Domain Issue
Benefits of Using Remote Support Apps
Remote support systems are tools that allow a help desk professional to troubleshoot or assist a client remotely. These systems have been spreading across the tech industry, improving response times and security in dozens of industries. But can you generate a fast return on investment (ROI) after purchasing remote support apps and/or remote desktop software? The answer depends on your business, your model, the technology you implement, and how you integrate the support. [Read more…] about ROI of Remote Tech Support
Tips for Help Desk Professionals
As IT needs shift with growing markets and increasing amounts of data, several salary and hiring surveys have created a picture of the IT skills most in demand today. [Read more…] about Top IT Skills for 2014
Microsoft released a Windows security update on August 12th that contains a change to the Windows Installer update process. This update is covered in the following [Read more…] about Microsoft’s Change in Windows Installer Update Process and Its Effect on Techinline