We received several reports from Techinline Experts about the following problem that they experience when attempting to establish a connection with a remote Client:
Upon entering the Client ID and pressing the Connect button, there is absolutely no response and the connection does not start.
After investigating this issue further, we found that it is caused by Webroot Anti-Virus blocking the proper functioning of the Techinline Expert Application. This effects only the connection operation on the Expert’s end. At the same time, there are no reports of this problem on the client’s end, which suggests that it is limited to only the Expert Application.
We’ve already contacted Webroot and are waiting for them to whitelist the Techinline application. Hopefully the approval process will be completed soon.
As a temporary work-around, we recommend either temporarily disabling Webroot while working with Techinline or adding the Techinline Expert application to your Webroot Exclusion List.
We apologize for any temporary inconvenience caused, and thank you for your understanding and patience. Please contact our support team for any additional information or assistance.