As most of our users already know, Techinline offers 2 methods for running the Techinline application on the Client’s end: Browser application: involves loading a browser plug-in Desktop application: involves clicking a large, green “Run Desktop Application” button to run an executable file We’ve been asked on several occasions about which of the 2 options…
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We’ve received several recent cases with Techinline users questioning why they’re unable to control certain applications on the Client’s computer or view UAC (User Account Control) dialog prompts that appear on the remote computer during the session. Apparently this behavior seems to cause some confusion and may appear to some as a product limitation that…
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This feature is absolutely essential in the “post-Windows XP” era. Almost any operation on a Windows 8, Windows 7, and Vista machine requires administrator privileges and User Account Control permissions, and the technician would be absolutely stuck without being able to view and control the remote client’s User Account Control dialogs.
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The main purpose and value of a reporting tool is evident – the technician is able to create, organize, and manage a summary of the total time spent supporting clients and tasks that were performed during each individual session.
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The ability to Log On as a different user on a remote computer is very handy for support situations that require a technician to work on machines with multiple Windows User accounts. Such a scenario can be encountered on shared computers within a corporate environment where multiple users are able to work only under their…
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A technician will very often be called upon to connect to a Client’s computer without anyone being physically present at the remote end. This may be required if the client’s computer is only available during non-business hours, or if the technician has a contract to perform periodic maintenance checks on clients’ machines.
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Ask any IT pro about the importance of rebooting a remote computer and you’ll most certainly hear that this is an absolutely essential task. The primary purpose of a reboot is to bring the computer to a relatively clean state; caches get cleared, memory gets flushed, and you are given the opportunity to start anew. …
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In our ongoing development efforts to expand Techinline’s feature-set and functionality, we’ve been inspired to discuss the 6 most essential features that any remote desktop application should deliver. This analysis is first and foremost based on feedback and suggestions made by Techinline’s users over the years, and therefore should reflect a standard IT professional’s own…
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Update on September 12th: Following investigation, GoDaddy has officially stated that the service outage was caused by a series of internal network events that corrupted router data tables. It was earlier believed that this disruption was caused by a Denial of Service attack (DDoS). As you may already know, a significant share of Techinline users…
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When choosing a remote control software package for your business, the following important decision must be made: should you use in-house, self-hosted remote desktop tools, or should you resort to a SaaS tool. SaaS is an acronym that stands for “Software as a Service,” and is used to describe browser-based or “cloud computing” tools. In…
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