As a prospective or a new customer, you may wonder if there are white-labeling options available within FixMe.IT. The answer is yes! We understand that many businesses must follow strict guidelines in terms of company style when it comes to deploying a third-party solution. Alternatively, some of you may simply want to establish brand recognition and avoid possible confusion among customers. [Read more…] about FixMe.IT Branding Options
Whether you’re new to FixMe.IT or already are a long-time user of the application, we thought you might need some key figures and facts about our service at hand to share with your colleagues or prospective customers.
Here are seven things you (probably) didn’t know about FixMe.IT: [Read more…] about Infographic: 7 Things You Probably Didn’t Know About FixMe.IT
With 2017 coming close, now is that traditional moment we seize to draw conclusions, come up with new year resolutions and try to predict what’s coming next. Even though there’s been only one fundamental shift this year, one could hardly argue that 2016 hasn’t been tough for some of the remote desktop software vendors – take the massive hack of Teamviewer accounts as an example.
Now let’s take a farewell look at the four key remote desktop industry trends of the outgoing year. [Read more…] about 2016 in Review: Top 4 Remote Desktop Industry Trends of the Year
Yesterday at around 11:30 A.M. EST one of our servers responsible for launching Expert and Client applications temporarily went down. As a result, our users were unable to run FixMe.IT or refresh the unattended client list if already working in the application. However, while the server was down all existing connections were maintained. During the outage our support specialists did their best to provide the necessary assistance and respond to all related customer queries.
Has it been resolved?
Yes. Right after the server became unresponsive, we received an automated alert and began working on the issue immediately. Our team implemented a backup recovery plan within 30 minutes after the outage had started, and everything was returned back to normal around 12 P.M. EST.
We appreciate your patience and understanding, and we thank you for being our valued customers! Please note that you can always count on our support team’s immediate assistance if any issues arise. You may contact us directly or leave us a shout on Twitter, and we’ll do our best to be quick as a flash!
Windows 10 has recently hit 24% of the total market share and is now active on 350 million devices according to Microsoft. Impressive, right? As Windows 10 continues to grow, more and more tech support specialists begin to wonder how they can easily upgrade their clients’ or employees’ machines remotely.
Looking for a fast and easy solution, too? We’ve got you covered. [Read more…] about The Easy Way to Upgrade to Windows 10 Remotely
Whether you’re a small IT business owner or part of a large company’s tech support team, choosing the right tool for your remote support needs can turn into a confusing experience. There’s this and that, reviewing licensing policies brings no answers at all, while everybody claims their tool to be reasonably priced and secure. In this article we’re going to help you get off the wrong track, learn how to do a proper research and in the end choose a remote desktop solution that’s right for your business. [Read more…] about 6 Things to Consider When Choosing a Remote Support Tool