The main purpose and value of a reporting tool is evident – the technician is able to create, organize, and manage a summary of the total time spent supporting clients and tasks that were performed during each individual session.
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The ability to Log On as a different user on a remote computer is very handy for support situations that require a technician to work on machines with multiple Windows User accounts. Such a scenario can be encountered on shared computers within a corporate environment where multiple users are able to work only under their…
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A technician will very often be called upon to connect to a Client’s computer without anyone being physically present at the remote end. This may be required if the client’s computer is only available during non-business hours, or if the technician has a contract to perform periodic maintenance checks on clients’ machines.
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