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How to Permanently Install FixMe.IT Client App on a Remote Computer

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FixMe.IT provides remote users with an easy way to request tech support via a web browser. All they need to do is to run fixme.it in the address bar, download and run the temporary, lightweight client app which generates a unique 6-digit ID, and pass it along to you.

But what if you support this user on a regular basis, or manage a large number of users who don’t even have administrative rights?

In such cases, directing the remote user to fixme.it each time they require assistance would just complicate your work.

So, is there a way to simplify starting and conducting support sessions with your remote clients? The answer is yes! [Read more…] about How to Permanently Install FixMe.IT Client App on a Remote Computer

3 Benefits of Using Remote Reboot & Auto-Reconnect

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The ability to reboot the remote computer and automatically reconnect without having to terminate the active session is one of the key features to be found in a remote support tool, such as FixMe.IT.

Here’s how you can benefit from this feature when providing remote support to your customers. [Read more…] about 3 Benefits of Using Remote Reboot & Auto-Reconnect

Major Techinline 4.0 Version Update: Highly Anticipated Multi-Session Feature is now Available!

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The Techinline team is thrilled to announce the release of a new major Techinline version 4.0! The centerpiece of this release is the highly anticipated multi-session feature, but there are a number of other key enhancements as well!  [Read more…] about Major Techinline 4.0 Version Update: Highly Anticipated Multi-Session Feature is now Available!

Share or Merge Your Unattended Computers List With Other Accounts!

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An important note for Techinline multi-license holders regarding the recently released unattended access feature:

You can now share your Unattended Computers List with other Techinline accounts. Do you have multiple Techinline licenses [Read more…] about Share or Merge Your Unattended Computers List With Other Accounts!

Techinline’s Major 3.0 Version Release: Unattended Access is Now Available!

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Techinline is thrilled to announce the release of the long-awaited, highly anticipated Unattended Access feature! This feature delivers increased flexibility and convenience to work on and resolve clients’ computer problems without their intervention or presence. Furthermore, it will allow Techinline users to utilize our application in a number of new ways, such as to provide remote maintenance or after-hours support. We sincerely hope that this feature will deliver add-on value to our clients, especially considering that it does not involve any extra fees or upgrade costs!

Important Note: Unattended access is only available for subscription licenses. The Per-Session licenses will not offer this feature. Techinline’s pricing is summarized on our Buy Now page.

The process of configuring and managing unattended computers is explained in the Unattended Support Connection section of our online documentation.

Although unattended access is by far the main centerpiece of Techinline’s major 3.0 release, this new version also contains several other improvements that are also worth mentioning:

  • Ctrl+Alt+Home for Disabling Mouse Cursor Movement – You are now able to press Ctrl+Alt+Home to release your mouse input from the remote computer. In other words, your mouse movement is not sent to the remote computer. To regain control of the remote mouse, simply click on the remote desktop
  • Optimized Compression Algorithm – We’ve optimized our compression algorithm to better support full-color images on the remote computer
  • Windows Background – Due to an enhanced compression algorithm, the Windows background on the remote computer is no longer blacked out during the session. You will now be displayed the end-user’s actual background
  • Improved Layout of Session Usage Report – We’ve made some changes to the layout of the Session Usage Report to provide a more user-friendly and intuitive experience of working with this key feature
  • Revitalized & Stylish User Interface Design and Appearance – We’ve made some changes to the user interface to deliver a fresh and modern look

 

Techinline’s development team is actively working on further expanding our application’s functionality and feature-set, and as a result, Techinline users should expect to be treated to several other major enhancements in the coming months. We kindly ask all Techinline users to contact us with any feedback, questions, or concerns regarding the most recent update or share their ideas about any other key features that they would like to see.

 

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