Remote Support Software Explained
Whether you need remote IT support software to support a startup or you want to offload some of your processes to a third-party provider to free up resources and minimize costs, understand the following best practices for delivering remote desktop support.
To maximize remote IT support, follow these guidelines: [Read more…] about Helpful Tips for Providing Remote IT Support
Tech support is one of those professions where an expert can face exasperating questions, angry recriminations, and effusive gratitude – from the same person – all over the course of a few minutes! It’s a challenging job, but when performed by skilled and empathetic individuals, remote IT support can be a lifesaving service for users.
But what makes an exceptional tech support representative? Individuals who succeed in this field typically possess these 4 positive qualities: [Read more…] about Top Tips for Tech Support Companies
So your IT support company has a solid base of clients, but you’re looking to grow. Here are powerful tips for how to find new clients. [Read more…] about Tips for Growing Your Tech Support Company
Perhaps you’ve built a small, scrappy Bay Area start up into a thriving midsize company. Or maybe you’re at the helm of an already large institution and searching for IT tools to help you plan for cyberattacks.
No company is immune to the dangers of cyberdisruption. Stolen or pirated data, missing account files, and damaged client files can all create havoc for your company and potentially put you at risk for lawsuits and financial catastrophe. As a remote access software vendor, we understand the importance of making IT companies and IT customers feel safe and secure so we’ve put together some tips to help you prepare for a cyber strike.
The U.S. House of Small Business Subcommittee on Health & Technologies recently found that small businesses suffer one out of five cyberattacks; such attacks put these businesses in such constraint that a majority of them close within half a year of being struck.
1. Identify Your Risks. To prepare effectively, first, you need to know your risks. Your employees need to know how to protect their computers and systems – and the company’s computers and systems.
2. Create Security Processes. You need processes in place to help your people register complaints and act swiftly on any reconnaissance. You also need processes to encrypt, back up, and otherwise secure key elements of your IT infrastructure.
3. Update Security Features. You must also update and manage these security processes regularly. It’s not enough to send an email one time to your team saying “change your passwords.” You need a process in place to ensure that passwords are continually being refreshed on a regular basis.
4. Isolate the Problem. When security problems emerge (which is all but inevitable), seek to figure out the core problem causing the breach, and fix the system responsible. Nine times out of ten, security problems are caused by bad processes, rather than by bad people.
5. Find the Right Security Team. Finally, put excellent people in charge of security. Depending on the size of your company, you may need just one person, or you may need an entire crew.
If you or your IT company are looking for a remote support application, call Techinline today or register for a fully-featured free trial!
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Even if you purchase and use the most advanced IT support tools, you still need to pay attention to the human element. What can you do to motivate your IT professionals? How can you encourage them to provide excellent support, alert you to minor problems before they become “big problems,” and take advantage of advances that could help your business thrive, such as better remote access software?
Bestselling author, Daniel Pink, who has researched motivation extensively in an academic setting and written several books about it, suggests that employees and contractors get motivated best when they have three things:
● Autonomy
● Mastery
● Purpose
Meet these three needs for them, and your IT team will likely “selfmotivate.” Obviously, you want to set goals for your team and be clear about your expectations for various roles and processes. You also want to establish the proper infrastructure for collaboration. But if your project seems purposeless to your IT team or if the team lacks enough say in how to direct activities you will be fighting an uphill battle to motivate your people.
Rewarding your team for a job well done can also work wonders. Bonuses and extra vacation time are great, but here’s where you can think outside the box. Try giving your team technology upgrades like larger monitors or faster hard drives. If new equipment isn’t an option, you can also offer your employees extra training or send them to conferences to learn more about the newest programs and technology. Equipping employees with better gadgets and more knowledge will make them feel appreciated and motivate them to get the job done and invest in your company. It’s a win-win situation for all.
Another great piece of advice about workplace motivation comes from business thinker, Jim Collins, author of the bestselling
books, Good to Great and Built to Last. In Good to Great, Collins offers a simple admonition to “get the right people on the right seats of the bus.” In other words, choose your IT team well, and make sure they’re doing the right work. Choose people
who are self-motivating and who have values commensurate with your own values.
For more IT tips and advice, be sure to keep an eye out on our blog! If you or your IT company are in need of a better remote desktop solution, call the Techinline professionals today for a free quote.
Register now for a fully featured 15-day free trial of Techinline
Updated on June 17th: Techinline Update 3.2.0: What To Look For
Several Techinline users have recently reported slow response-time and poor overall performance when connecting to certain Windows machines. After investigating this issue, we found that the poor performance [Read more…] about Tips & Tricks: Using Techinline on Machines with Low-End Graphic Adapters
