As a business grows, so does its IT infrastructure. According to the Allianz 2024 Risk Barometer, cyber incidents still rank as the number one business risk globally, which dictates the need to support the ever-growing number of users and devices in a more reliable, scalable manner. [Read more…] about Unattended Access: Use Cases & Benefits
Remote IT Support
3 Ways to Use FixMe.IT In Remote Education
With the ever-increasing popularity of remote working and online learning, remote desktop software has become an essential part of every educational organization’s toolset. Dozens of institutions, including University of Kentucky, University of California San Diego, Lourdes University and many others, have already been relying on FixMe.IT to provide remote assistance to their staff and students, as well as conduct online training sessions and presentations. [Read more…] about 3 Ways to Use FixMe.IT In Remote Education
How Remote Support Software Helps Improve Customer Experience
Positive customer experience is vital to a successful tech support (or any) business. Today customers are more demanding than ever. End users requiring remote assistance expect you to connect as fast as possible and do your magic while they can sit back and enjoy their cup of coffee.
Here are three things you should look for in a remote support software that will help improve customer experience. [Read more…] about How Remote Support Software Helps Improve Customer Experience
What Is Remote Desktop Connection?
Remote Desktop Connection (RDC, or Remote Desktop) is a technology that allows you to connect to a remote computer over the Internet or a local network and control that computer as if you were sitting right in front of it. [Read more…] about What Is Remote Desktop Connection?
Best Practices for Secure Remote Access
Whether you need to support multiple computers with no one being present at the remote end or just connect to your office machine while traveling, remote desktop access technology can be a real time saver in either case. However, with so many fears and concerns over security-related remote access problems spread throughout the Internet, you may be wondering if it could do more harm than good to your business or customers. [Read more…] about Best Practices for Secure Remote Access
Cloud-Based vs. On-Premise Remote Support Software
So, you’re looking for a remote support tool for your business and wondering if you should go cloud, or purchase an on-premise (or self-hosted) remote desktop solution. In this article, we’re going to help you make the right decision and choose what’s best for your remote support needs. [Read more…] about Cloud-Based vs. On-Premise Remote Support Software