Remote Support Software Explained
Certifications can make or break an IT career. They help résumés stand out and they can indicate an ambitious, achievement-oriented personality. But what certifications are truly critical for IT support pros, and how can you, as a business owner or manager looking to hire or outsource, tell the differences? After all, the different initialisms/acronyms blend together after a while, creating a kind of numbing “alphabet soup.” Here’s the gist:
Communication breakdowns in tech support occur for a number of reasons. Often, stakeholders struggle to express technical problems in written or verbal form. Those trained to communicate verbally might lack basic “techie” knowledge; meanwhile, those who are IT pros might have more limited skills with respect to writing emails or coherently and completely translating instructions into lay language.
[Read more…] about Communication Breakdowns in the Tech Support Process
An important note for Techinline multi-license holders regarding the recently released unattended access feature:
You can now share your Unattended Computers List with other Techinline accounts. Do you have multiple Techinline licenses [Read more…] about Share or Merge Your Unattended Computers List With Other Accounts!
I’ve been inspired yet again to write another “success story” about the importance of communication between Techinline’s Support team and our valued users, and the essential role this plays in our mutual success.
Several days ago, we were contacted by a user who encountered some strange behavior with mouse movement during a Techinline session. [Read more…] about How User Feedback Helps Us Improve the Techinline Application
