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Communication & Support

Moving Beyond Passwords as a Means of Security

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Passwords Becoming Passé

Psst! If you’ve been using “123456” or “password” as your security passwords on your computer or for your IT software, you may want to rethink your strategy.

According to a data breach security report from Verizon, about two-thirds of all breaches in 2014 were due to weak or stolen passwords. In fact, password management is one of the biggest threats to online security. In response, many companies have been exploring solutions that could take passwords entirely out of the picture. Sounds impossible? Welcome to the future of security. Here are just a few of the solutions being considered:

[Read more…] about Moving Beyond Passwords as a Means of Security

IT Certifications That Matter

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Insight from experts at Techinline

Certifications can make or break an IT career. They help résumés stand out and they can indicate an ambitious, achievement-oriented personality. But what certifications are truly critical for IT support pros, and how can you, as a business owner or manager looking to hire or outsource, tell the differences? After all, the different initialisms/acronyms blend together after a while, creating a kind of numbing “alphabet soup.” Here’s the gist:

[Read more…] about IT Certifications That Matter

Communication Breakdowns in the Tech Support Process

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Advice from Techinline

Communication breakdowns in tech support occur for a number of reasons. Often, stakeholders struggle to express technical problems in written or verbal form. Those trained to communicate verbally might lack basic “techie” knowledge; meanwhile, those who are IT pros might have more limited skills with respect to writing emails or coherently and completely translating instructions into lay language.

[Read more…] about Communication Breakdowns in the Tech Support Process

Share or Merge Your Unattended Computers List With Other Accounts!

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An important note for Techinline multi-license holders regarding the recently released unattended access feature:

You can now share your Unattended Computers List with other Techinline accounts. Do you have multiple Techinline licenses [Read more…] about Share or Merge Your Unattended Computers List With Other Accounts!

How User Feedback Helps Us Improve the Techinline Application

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I’ve been inspired yet again to write another “success story” about the importance of communication between Techinline’s Support team and our valued users, and the essential role this plays in our mutual success.

Several days ago, we were contacted by a user who encountered some strange behavior with mouse movement during a Techinline session. [Read more…] about How User Feedback Helps Us Improve the Techinline Application