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New Windows 10 Feature Allows Block On Win32 Apps, FixMe.IT Not Affected

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As you might have heard, Microsoft has included a new option in its Windows 10 Creators Update that permits to install only those apps available in the Windows 10 Store. This feature allows to block classic Windows apps from installing on a device and is believed to provide an additional layer of defense against different types of malware.

If you’ve already upgraded to Windows 10 Creators Update, from now on you’re able to control which apps can be installed on your devices by navigating to Settings > Apps & features and choosing between “Allow apps from anywhere”, “Prefer apps from store, but allow from anywhere”, or “Allow apps from the store only”.

So, does it affect Techinline FixMe.IT in any way? [Read more…] about New Windows 10 Feature Allows Block On Win32 Apps, FixMe.IT Not Affected

Unknown FixMe.IT Setup Errors – What to Do?

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Based on recent customer feedback, FixMe.IT has proven to be one of the most stable and reliable remote desktop tools on the market providing IT pros with secure means of connecting to remote computers from anywhere in the world. However, like with any other software, you might stumble upon some unexpected errors when trying to run FixMe.IT on your machine. Now let’s take a look at what may cause these errors and what can be done to eliminate them. [Read more…] about Unknown FixMe.IT Setup Errors – What to Do?

FixMe.IT & “This App Can’t Open” Issue in Windows 10 Safe Mode

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We have recently received a couple of reports from our users who’ve run into “This app can’t open” error after booting a remote machine into safe mode on Windows 10. Let’s see what this issue is all about, and whether it actually concerns the FixMe.IT application or its performance in any way. [Read more…] about FixMe.IT & “This App Can’t Open” Issue in Windows 10 Safe Mode

How to Restore FixMe.IT Remote Session after Safe Mode Reboot on Windows 10

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You reboot your remote client’s Windows 10 machine into Safe Mode, and that’s where the big disappointment comes – you realize that for some strange reason the Wi-Fi connection is disabled. Most of the services you need are off and you’re having a hard time restoring Internet access. Does the symptom sound familiar? If so, chances are that you’ll find this quick guide useful. [Read more…] about How to Restore FixMe.IT Remote Session after Safe Mode Reboot on Windows 10

FixMe.IT Customer Care: On Guard of Your Product Experience

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Whether you’re doing a free trial of FixMe.IT or already using our product to provide remote tech support services, you can always count on our team’s professional guidance and immediate assistance. In a previous article we described the way to fine tune Trend Micro OfficeScan for a better FixMe.IT experience. This time, as part of our regular blog category, we’ll share a few other notable customer support cases along with tips that some of you might find useful. [Read more…] about FixMe.IT Customer Care: On Guard of Your Product Experience

Fixed “Jumping Mouse” Issue on Windows 7 & Vista

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We’ve recently received a report from one of our users regarding a “jumping cursor” issue that occurred on Windows 7/Vista. The user’s mouse cursor appeared jumping all over the screen when moving it over certain windows during the support session. We’ve conducted an in-depth investigation and found that this issue was attributed to the use of legacy Windows applications that were DPI-unaware, and thus created the disturbance.

Here’s a quick workaround that helped us get the issue resolved:  [Read more…] about Fixed “Jumping Mouse” Issue on Windows 7 & Vista