We’ve been contacted by several clients in the recent days about Techinline’s plans to add a video session recording feature. I’m pleased to announce that video recording is already in the works and sh0uld be released around the start of September. [Read more…] about Video Session Recording on Techinline’s Horizon
More good news from Techinline’s “Development Front” – we have released yet another upgrade over the past weekend which includes the ability to send a Ctrl-Alt-Del command. This feature is available on all Operating Systems supported by Techinline and can be executed in the following two ways: [Read more…] about Ctrl-Alt-Delete Feature Added in Techinline’s 2.5.1 Release
We’re thrilled to announce the release of yet another major Techinline upgrade, 2.5.0, which will be launched tomorrow. The latest version is packed with a number of useful features including a Safe Mode Reboot and Switch User functionality.
What to look for in the latest release:
Reboot Client Into Safe Mode: You are now able to reboot the remote computer into Safe Mode while maintaining an active Techinline session. The remote Client will be automatically reconnected to the support session after the safe mode reboot is completed. [Read more…] about Safe-Mode Reboot Now Available in Techinline’s Latest 2.5.0 Major Upgrade
We’ve been approached over time by a number of existing and potential customers asking the same, common question: «Why would I pay for remote support software such as Techinline if there are a number of free remote desktop tools out there these days? » The truth is that free remote support tools are in no way a new phenomenon – they’ve been around since Day #1 and many have already grown accustomed to their positive and negative aspects. [Read more…] about Free vs Commercial-Use Remote Support Software
We’re happy to announce that a new major Techinline version, 2.1.0, is set to be released tomorrow. Most importantly, this release will contain the long-awaited and desired “Restart as a Service” feature.
Restart As A Service: When the Client application has been launched without full administrator permissions, the Expert is now offered the option to restart the Client application as a Windows System Service. [Read more…] about New Major Techinline Version 2.1.0 Ready For Launch
Several Techinline users have recently reported cases of Techinline not being recognized as a trusted application by Norton anti-virus products. We would like to address this issue in greater detail.
Techinline’s components (ie browser plug-ins and executables) are updated after each new major version release, the last of which took place on November 7th. [Read more…] about Techinline and Anti-Virus Software