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Remote tech support

7 Ways to Improve the Remote Support You Provide

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As a remote tech support agent, you have a tough job. Clients can’t often accurately explain their issues, they can be pushy, and they’re almost always pressed for time. With that, being great at your job isn’t just about finding the right remote support tool anymore – although strong skills help! – it’s also about building soft skills, streamlining all your processes and being efficient and professional no matter the circumstances.

Here are some of the most effective ways tips to improve the remote support you provide and increase customer satisfaction: [Read more…] about 7 Ways to Improve the Remote Support You Provide

What’s a Remote Access Trojan and How to Remove It Remotely

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Remote access trojans have become a common problem in the recent years. They are hard to detect, they pose a real threat to users’ online privacy, and tend to mimic commercial remote desktop software that, in most cases, doesn’t serve to perform any kinds of criminal activities. Here’s a short overview of RAT’s nature and a quick guide to removing malware from an infected computer.  [Read more…] about What’s a Remote Access Trojan and How to Remove It Remotely

ROI of Remote Tech Support

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Benefits of Using Remote Support Apps

Remote support systems are tools that allow a help desk professional to troubleshoot or assist a client remotely. These systems have been spreading across the tech industry, improving response times and security in dozens of industries. But can you generate a fast return on investment (ROI) after purchasing remote support apps and/or remote desktop software? The answer depends on your business, your model, the technology you implement, and how you integrate the support. [Read more…] about ROI of Remote Tech Support

Assisting Users Remotely: Building a Knowledge Base

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Important Tip for Remote IT Support

If you’re using (or plan to use) remote support software for assisting clients, you need to develop a knowledge base for two basic reasons. One, you can increase the amount of information available to your customers. Two, you can reduce the number of support requests from customers. By lowering the demand placed on your remote desktop staff, you also free these people up to provide superior service to customers and to improve their systems.

As you build a knowledge base among your IT support services, aim for these three objectives: [Read more…] about Assisting Users Remotely: Building a Knowledge Base