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Top Qualities of an Effective IT Help Desk

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Tips for Help Desk Professionals

Customer questions and concerns can consume a significant amount of time for IT staff. From routine operational queries to major problems, software for help desk professionals helps these individuals connect to computers remotely to detect and solve core issues.

Equipped with the right tools to deliver superior IT support, successful help desk managers implement the following practices every day to keep their services competitive: [Read more…] about Top Qualities of an Effective IT Help Desk

Helpful Tips for Providing Remote IT Support

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Whether you need remote IT support software to support a startup or you want to offload some of your processes to a third-party provider to free up resources and minimize costs, understand the following best practices for delivering remote desktop support.

To maximize remote IT support, follow these guidelines: [Read more…] about Helpful Tips for Providing Remote IT Support

Top Tips for Tech Support Companies

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Strategies for Help Desk Professionals

Tech support is one of those professions where an expert can face exasperating questions, angry recriminations, and effusive gratitude – from the same person – all over the course of a few minutes! It’s a challenging job, but when performed by skilled and empathetic individuals, remote IT support can be a lifesaving service for users.

But what makes an exceptional tech support representative? Individuals who succeed in this field typically possess these 4 positive qualities: [Read more…] about Top Tips for Tech Support Companies

Follow Techinline on Spiceworks!

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Attention Spiceheads: Techinline is now an official Spiceworks Partner!

Techinline is excited to now be a member of the Spiceworks community. We at Techinline will do our best to stay active and contribute useful information and tips about the remote support and IT industries, as well as communicate with our users directly within the Spiceworks platform. We urge all Techinline users who also happen to have a Spiceworks profile to follow our Vendor Page and stay on top of the latest news and developments at Techinline and throughout the remote desktop industry.

We look forward to building a long-term, mutually positive partnership with Spiceworks and better introducing its members to the Techinline application!

Register now for a fully featured 15-day free trial of Techinline