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Techinline Blog

(Updated) Techinline Hit by Regional Unresolved Domain Issue

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We received numerous reports today about Techinline’s domain (fixme.it) currently being inaccessible.

(Updated at 12:30 PM EST, December 9th: this issue appears to be almost entirely resolved. Current DNS propogation status can be found on the following page: https://www.whatsmydns.net/#A/fixme.it)

We contacted our DNS provider (GoDaddy) and found that they experienced an issue earlier today that resulted in some domains (fixme.it being amongst them) being unresolvable by certain ISPs. [Read more…] about (Updated) Techinline Hit by Regional Unresolved Domain Issue

ROI of Remote Tech Support

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Benefits of Using Remote Support Apps

Remote support systems are tools that allow a help desk professional to troubleshoot or assist a client remotely. These systems have been spreading across the tech industry, improving response times and security in dozens of industries. But can you generate a fast return on investment (ROI) after purchasing remote support apps and/or remote desktop software? The answer depends on your business, your model, the technology you implement, and how you integrate the support. [Read more…] about ROI of Remote Tech Support

Hotfix for Windows XP Memory Leak Issue

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Our support team recently discovered that Techinline may in some cases be effected by a Microsoft memory leak issue. Users on either end of the remote session may potentially find that the Techinline application uses an unusually large amount of computer memory. After some investigation, we found that this issue may occur on Windows XP machines running Microsoft’s Service Pack 3 and usually takes place during extended remote sessions. [Read more…] about Hotfix for Windows XP Memory Leak Issue

Assisting Users Remotely: Building a Knowledge Base

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Important Tip for Remote IT Support

If you’re using (or plan to use) remote support software for assisting clients, you need to develop a knowledge base for two basic reasons. One, you can increase the amount of information available to your customers. Two, you can reduce the number of support requests from customers. By lowering the demand placed on your remote desktop staff, you also free these people up to provide superior service to customers and to improve their systems.

As you build a knowledge base among your IT support services, aim for these three objectives: [Read more…] about Assisting Users Remotely: Building a Knowledge Base