With more and more businesses across the world looking to streamline their processes and to free up their in-house team’s resources by hiring telecommuters, it’s likely that you’re exploring this possibility as well. Or, perhaps, you’re already outsourcing some of your in-house tasks to a remote employee. Doing so can obviously save your company money and boost productivity, but you need proper, systematic management, often with remote access software, to make things work and keep processes functional. Here are five tested tips for managing remote workers effectively. [Read more…] about How to Manage Your Remote Employees Effectively
Tips & Tricks
Protecting Your Computer Against Malicious Browser Extensions
Avoiding Unsafe Browser Add-Ons: Advice from a Remote Access Software Company
Your browser may be harboring identity thieves, malware, and fraud. Users who fail to carefully evaluate permissions may unknowingly open the door to this kind of abuse regardless of whether they use remote desktop technology or not. Unfortunately, users often are in the dark regarding these computer plots until substantial damage has been done.
[Read more…] about Protecting Your Computer Against Malicious Browser Extensions
Best Internet Browsers Out There
Remote Desktop Software Company Discusses Best Platforms to Surf The Web
Maybe you’re analyzing possible remote support apps and remote desktop solutions for your company as you transition to a more effective security paradigm. Or perhaps you’re looking to increase efficiencies for your IT systems and reduce vulnerabilities. In any case, here are some insights into which browsers the Technorati currently enjoy and why they recommend them.
Techinline and Webroot Anti-Virus
We received several reports from Techinline Experts about the following problem that they experience when attempting to establish a connection with a remote Client:
Upon entering the Client ID and pressing the Connect button, there is absolutely no response and the connection does not start.
After investigating this issue further, we found that it is caused by Webroot Anti-Virus blocking the proper functioning of the Techinline Expert Application. This effects only the connection operation on the Expert’s end. At the same time, there are no reports of this problem on the client’s end, which suggests that it is limited to only the Expert Application.
We’ve already contacted Webroot and are waiting for them to whitelist the Techinline application. Hopefully the approval process will be completed soon.
As a temporary work-around, we recommend either temporarily disabling Webroot while working with Techinline or adding the Techinline Expert application to your Webroot Exclusion List.
We apologize for any temporary inconvenience caused, and thank you for your understanding and patience. Please contact our support team for any additional information or assistance.
Register now for a fully featured 15-day free trial of Techinline
Hotfix for Windows XP Memory Leak Issue
Our support team recently discovered that Techinline may in some cases be effected by a Microsoft memory leak issue. Users on either end of the remote session may potentially find that the Techinline application uses an unusually large amount of computer memory. After some investigation, we found that this issue may occur on Windows XP machines running Microsoft’s Service Pack 3 and usually takes place during extended remote sessions. [Read more…] about Hotfix for Windows XP Memory Leak Issue
Top Qualities of an Effective IT Help Desk
Tips for Help Desk Professionals
Customer questions and concerns can consume a significant amount of time for IT staff. From routine operational queries to major problems, software for help desk professionals helps these individuals connect to computers remotely to detect and solve core issues.
Equipped with the right tools to deliver superior IT support, successful help desk managers implement the following practices every day to keep their services competitive: [Read more…] about Top Qualities of an Effective IT Help Desk