Techinline Blog

Remote Support Software Explained

SetMe
Remote Support Software That Always Works
Techinline Blog

Communication & Support

Fixed “Jumping Mouse” Issue on Windows 7 & Vista

by

We’ve recently received a report from one of our users regarding a “jumping cursor” issue that occurred on Windows 7/Vista. The user’s mouse cursor appeared jumping all over the screen when moving it over certain windows during the support session. We’ve conducted an in-depth investigation and found that this issue was attributed to the use of legacy Windows applications that were DPI-unaware, and thus created the disturbance.

Here’s a quick workaround that helped us get the issue resolved:  [Read more…] about Fixed “Jumping Mouse” Issue on Windows 7 & Vista

FixMe.IT Customer Care: Getting CTRL+ALT+DEL Command to Work Remotely

by

At Techinline we always put customer satisfaction as a top priority and try to walk an extra mile in order to help our clients solve various kinds of problems. As part of our regular blog category, we would like to share another notable customer support case and a resolution that some of you might find useful.  [Read more…] about FixMe.IT Customer Care: Getting CTRL+ALT+DEL Command to Work Remotely

FixMe.IT Customer Care: Fast Support When You Need It

by

Whether you’re experiencing extremely slow response time or a third-party software tool accidentally blocks the Expert application, you can always count on our support team’s professional advice and immediate assistance. In a previous blog post we revealed a couple of notable support cases that highlight our team’s dedication to delivering the best customer experience possible. Let’s take a look at some other great success stories:  [Read more…] about FixMe.IT Customer Care: Fast Support When You Need It

FixMe.IT Customer Care: Cutting Response Time for Your Mice And More

by

At Techinline, we always care about our users, and make customer satisfaction one of our top priorities. According to a recent review of FixMe.IT, published on Financesonline.com, our product gained 99% positive references regarding client satisfaction. We’re extremely happy to receive such recognition that inspires us to further improve our services, and deliver the best possible user experience.

When it comes to customer inquiries, we are always ready to go an extra mile in order to help you resolve any kinds of issues. Even if these issues may not be attributed to the product itself, we always care to support you.

Here’s a couple of great success stories.  [Read more…] about FixMe.IT Customer Care: Cutting Response Time for Your Mice And More

Breaking Down Tech Generalist vs. Tech Specialist

by

IT professionals typically decide whether to become generalists or specialists early in their careers. Either of these career paths can be successful, but there are notable differences between the two. Whether you’re hiring for your company or looking to outsource critical IT tasks, take some time now to understand and appreciate the subtle distinctions between these types of professionals in the IT support tools they provide.  [Read more…] about Breaking Down Tech Generalist vs. Tech Specialist

Understanding Geolocation and Its Uses

by

Discussing Location-Specific Data

Geolocation technologies include a range of solutions targeted at using a consumer’s location-specific data to influence behaviors. For the retail industry, this means sending accurately timed messages to individuals in the area. In other industries, this process can deter theft or even help optimize the efficiency of your remote desktop application.

[Read more…] about Understanding Geolocation and Its Uses