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Techinline Blog

Serge Soroka

Techinline Service Disrupted by Major GoDaddy Outage

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Update on September 12th: Following investigation, GoDaddy has officially stated that the service outage was caused by a series of internal network events that corrupted router data tables. It was earlier believed that this disruption was caused by a Denial of Service attack (DDoS).

As you may already know, a significant share of Techinline users on both the Client’s and Expert’s ends were unable to start the Techinline application or access our homepage for a span of several hours yesterday afternoon. This down-time was caused by a massive DDoS attack on Techinline’s domain registrar, GoDaddy.

GoDaddy, one of world’s the largest domain registrars and hosting providers, was hit by an apparent DDoS attack from Anonymous, which resulted in millions of websites including Techinline being taken down. [Read more…] about Techinline Service Disrupted by Major GoDaddy Outage

Use Techinline’s Desktop App to Bypass Plug-in Installation

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The feedback that we periodically receive suggests that Clients often find it cumbersome and confusing to follow instructions for installing a browser plug-in to start a Techinline session. In such situations, we recommend using Techinline’s Client Desktop Application as an easy way to bypass the plug-in installation and obtain a Client ID.

Clearly, if one is in the business of providing tech support, chances are that they often don’t have the most computer-advanced user at the other end, and even straightforward instructions such as clicking on a yellow bar or a large “Install” button at the bottom of the browser page may prove to be a nightmare or nearly unbearable task. [Read more…] about Use Techinline’s Desktop App to Bypass Plug-in Installation

How Chrome’s Recent Extensions Policy Change Affects Techinline Users

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Update on August 7th: Techinline’s plug-ins have been approved by Google and added to the Chrome Web Store. As a result, the problem described in the blog post below is now resolved.

We would like to inform all Techinline users that yesterday, August 1st, Google publicly released its latest version (21) of the Google Chrome browser. This update was initially planned for the middle of August, but as it turns out Version 21 was released roughly 2 weeks ahead of schedule. Chrome’s latest version contains a major policy change concerning plug-in installations. Specifically, starting with Version 21 all browser plug-ins must now be loaded from the Chrome Web Store. [Read more…] about How Chrome’s Recent Extensions Policy Change Affects Techinline Users

Ctrl-Alt-Delete Feature Added in Techinline’s 2.5.1 Release

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More good news from Techinline’s “Development Front” – we have released yet another upgrade over the past weekend which includes the ability to send a Ctrl-Alt-Del command. This feature is available on all Operating Systems supported by Techinline and can be executed in the following two ways: [Read more…] about Ctrl-Alt-Delete Feature Added in Techinline’s 2.5.1 Release

Safe-Mode Reboot Now Available in Techinline’s Latest 2.5.0 Major Upgrade

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We’re thrilled to announce the release of yet another major Techinline upgrade, 2.5.0, which will be launched tomorrow. The latest version is packed with a number of useful features including a Safe Mode Reboot and Switch User functionality.

What to look for in the latest release:

Reboot Client Into Safe Mode: You are now able to reboot the remote computer into Safe Mode while maintaining an active Techinline session. The remote Client will be automatically reconnected to the support session after the safe mode reboot  is completed. [Read more…] about Safe-Mode Reboot Now Available in Techinline’s Latest 2.5.0 Major Upgrade

How User Feedback Helps Us Improve the Techinline Application

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I’ve been inspired yet again to write another “success story” about the importance of communication between Techinline’s Support team and our valued users, and the essential role this plays in our mutual success.

Several days ago, we were contacted by a user who encountered some strange behavior with mouse movement during a Techinline session. [Read more…] about How User Feedback Helps Us Improve the Techinline Application