• Skip to primary navigation
  • Skip to content
  • Skip to primary sidebar
  • Skip to footer

FixMe.IT Official Blog

Remote Support Tips, Windows How-To's, Product Tutorials

FixMe.IT FixMe.IT
Remote Support Software That Always Works
Sign up
Official Company Blog
  • Product
  • Features
  • Pricing
  • How It Works

How Chrome’s Recent Extensions Policy Change Affects Techinline Users

August 2, 2012 by Serge Soroka

Update on August 7th: Techinline’s plug-ins have been approved by Google and added to the Chrome Web Store. As a result, the problem described in the blog post below is now resolved.

We would like to inform all Techinline users that yesterday, August 1st, Google publicly released its latest version (21) of the Google Chrome browser. This update was initially planned for the middle of August, but as it turns out Version 21 was released roughly 2 weeks ahead of schedule. Chrome’s latest version contains a major policy change concerning plug-in installations. Specifically, starting with Version 21 all browser plug-ins must now be loaded from the Chrome Web Store. Additional information about this requirement is available on Google’s website.

Techinline’s plug-ins are currently available on our servers, and therefore users of the newest Chrome version are unable to install them. At the same time, those who have already previously installed a Techinline plug-in for their Chrome browser are able to continue using Techinline without any issues whatsoever.

In our efforts to resolve this problem, Techinline uploaded its Chrome plug-ins to the Chrome Web Store last month. However, they are still currently pending Google’s approval. As it stands, we are awaiting Google’s approval for nearly two weeks and do not have an estimate of when this will take place given that this process is entirely in the hands of Google’s Review Team. Unfortunately, Google does not provide us with any updates on the status of when (and if) we should expect our plug-ins to be approved. It’s quite possible that Google may actually request some additional information about the Techinline application, which will further delay the processing turn-around.

We recommend using the following temporary “work-arounds” until Techinline’s plug-ins are finally added to the Chrome Web Store:

  1. Upon running Techinline in the Chrome 21 browser, you will receive a message stating that the plug-in installation is currently unavailable along with a large, green “Run Desktop Application” button. This button downloads a file (either TechinlineClient.exe or TechinlineExpert.exe) which launches the Techinline Desktop Application. The Desktop Application is automatically deleted from your computer following the Techinline session. (The downloaded file will remain on your computer and may either be deleted or used to start future Techinline sessions).[image url=”https://blog.techinline.com/wp-content/uploads/2012/10/GoogleChrome21.png” title=”Run Techinline in Chrome 21″ alignment=”center” margin_left=”0″ margin_right=”0″ margin_top=”0″ margin_bottom=”0″ width=”801″ height=”417″]
  2. You may use an alternative browser – either  Firefox or Internet Explorer.

We’re confident that this is a temporary issue and that Techinline’s plug-ins will soon be published in the Chrome Web Store, albeit with Google’s assistance. In the meantime, we apologize for any inconvenience caused, and thank you for your understanding and patience.

We urge all users to contact us with their feedback, questions, or suggestions.

Register now for a fully featured 15-day free trial of Techinline

Related Posts

  • Recent Techinline Review on FinancesOnline.com
  • Techinline and OpenSSL
  • Techinline Rolls Out Two-Factor Authentication For Its Users

Filed Under: Product Tagged With: Desktop application, Google, IT developments, Plugins

Primary Sidebar

Most Popular

Chrome Remote Desktop Review: The Pros & Cons

The Easy Way to Upgrade to Windows 10 Remotely

5 Reasons Why FixMe.IT Is Your Alternative to LogMeIn Rescue

Local Taskbar Won’t Hide During Remote Desktop Session: How to Fix It

5 Tips to Organize Remote IT Support for Your Small Business

Cloud-Based vs. On-Premise Remote Support Software

Follow us

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

Recent Posts

  • “The Picture Is Too Large and Will Be Truncated” Excel Error: How to Fix It February 21, 2019
  • Drag & Drop Files Between Multiple Remote Desktops with FixMe.IT February 6, 2019
  • Most Important Remote Desktop Features: The Complete List January 23, 2019
  • How to Change Windows Password Using Command Line or PowerShell December 20, 2018
  • Why Active Listening Will Matter More to Customer Experience in 2019 December 19, 2018
  • Security Features to Look for in Remote Support Software December 11, 2018

Footer

Product

  • Features
  • Pricing
  • How It Works
  • Security

Resources

  • Demo Videos
  • White Papers
  • Support Center
  • Testimonials

Try It Free

Do you enjoy reading our posts? You might also like our remote desktop app. Give it a try, it's free for 15 days:

Try FixMe.IT Free

© 2019 · Techinline Ltd. · Built on the Genesis Framework